Domain Manager

Cradlepoint; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Ericsson is seeking a Lead TA Core delivery for Wireline Operations to ensure contractual performance and reliable operations through technical support and incident restoration.

You will lead L2 support for network faults, perform root-cause analysis, and drive improvements across the wireless and wireline core network, in a Noida, India setting with ITIL-aligned processes.

Qualifications

• Bachelor’s degree or equivalent in a related field and 15+ years telecom core network operations experience.
• Strong knowledge of 4G/5G Packet Core, IMS/VoLTE, and multi-vendor environments.
• Familiar with ITIL/EOE-style operations, incident/change management, and SLAs.

Responsibilities

• Meet fault-management and delivery KPIs; monitor core network performance.
• Support upgrades, feature introductions, and new services.
• Coordinate escalations and outages with delivery teams
• Lead security audits, MBSS, and network audits
• Own configuration management and change risk analysis

Skills

Mobile core networks

5G Core

IMS/VoLTE

Cloud-native core

ITIL / operations

NOC experience

Root-cause analysis

Service performance

Education

Bachelor's degree in Telecommunications/Electrical/CS

Job description

About this opportunity:

At Ericsson, we are currently seeking qualified candidates for the position of Lead TA Core delivery for Wireline Operations to meet contractual performance commitments and provide reliable operations through technical support, incident restoration, and ongoing network readiness,Lead L2 support for network faults and incidents, including trouble-ticket analysis and closure, outage restoration, and root-cause analysis for wireless and wireline core network encompassing the below :

What you will do:

• Meet contractual fault-management and delivery KPIs; monitor Core network performance and drive improvements.


• Maintain technical readiness and competence as new services and network nodes are introduced; support upgrades, feature and product introductions.


• Support security and audit requirements, including security incident management, MBSS, VAPT, and network audits.


• Coordinate with relevant delivery teams and stakeholders on escalations, technical issues, and delivery commitments.


• Responsible for Configuration management activities.


• Single point of control of all the changes in network Support CAB and ECAB on change risk and impact analysis.


• Execution of CR s under respective domains in Wirelines operations Configuration related changes are done as per customer requirement agreed framework/guidelines.


• Technical validation for all change requests.


• Escalation to Engineering(Design planning)/ initiator for issues regarding capacity, dimensioning, MOPs, etc.


• Support Various Planned Projects rollouts/Software Updates rollout. Tariff and recharge related configuration changes.


• Regulatory Security requirements support.


• Roaming Services - In roaming/out roaming launches migrations.


• Pre post KPI monitoring against CR implementation during Maintenance Window.

The skills you bring:

• Bachelor s degree in Telecommunications, Electronics/Electrical Engineering, Computer Science, or a related field; equivalent experience is also relevant.


• Strong knowledge of mobile core networks-especially 4G/5G Packet Core, IMS/VoLTE, virtualized or cloud-native core-and multi-vendor environments. Ericsson s role profiles emphasize 5G Core, Packet Core, cloud operations, ITIL, and service-level management.


• Working knowledge of ITIL/EOE-style operations, incident/problem/change management, SLA/WLA governance, and automation/analytics.


• 15+ years in telecom core network operations, design, planning.


• Demonstrated accountability for service performance, customer escalations, operational reviews, and leading teams in a managed-services environment.


• The Operations Manager profile requires exposure to EOE mode of operations (or familiarization with relevant core network AI/automation tools), team performance, and workforce optimization.


• Evidence of improving service quality, customer satisfaction, automation adaption, analytics, and continuous improvement.


• Exposure to Wireline Core platform operations (Voice, IP/MPBN).


• Experience of working in a NOC environment and awareness of tools and processes for delivery of managed services.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

794223