Senior Product Support Engineer

Ericsson; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

A global telecommunications company in India seeks a Senior Product Support Professional to provide expert support for RAN products. In this role, you will engage with customers and internal teams to troubleshoot issues, drive integration activities, and contribute to technical task forces. The ideal candidate will have a strong background in RAN systems and excellent problem-solving skills. Join us to help shape the future of telecommunications by driving innovation and delivering exceptional customer experiences.

Qualifications

• Proven experience in field/test/integration of RAN systems.
• Experience in cloud native and/or open RAN environments is a plus.

Responsibilities

• Provide expert competence on RAN products.
• Drive fault isolation and troubleshooting for RAN solutions.
• Collaborate with developers to enhance customer solutions.

Skills

RAN troubleshooting expertise

RAN software system understanding

Strong analytical skills

Interpersonal skills

English communication skills

Education

BSc in Telecommunications or related field

Job description

About This Opportunity RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud‑native RAN software. With high‑performing programmable networks, the unit will help Ericsson to maintain technology leadership.

A Senior Product Support Professional (JS7/6), joining our global RCE Customer Experience Technical Support, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects.

We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate an innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson’s core values and strategy.

Collaborating as one in a cross functional (XFT) setting, you will interact with customers, regional market area and service delivery organizations while partnering with other R&D sectors to resolve issues and provide solutions to Ericsson customers and provide differentiated Customer Experience.

What You Will Do

• Provide expert competence on RAN products
• Foster close collaboration within our development community to bring Design closer to customers
• Identify faults, applying troubleshooting techniques across RAN Field Solutions
• Drive and take part in integration activities
• Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams
• Provide on‑site and remote technical deployment support and integration when required
• Drive major improvement/innovation initiatives and knowledge sharing activities
• Drive Field Observability and Supportability into RAN solutions

Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows

You will bring

Core skills

• Strong e2e RAN hands‑on troubleshooting expertise, (field/test/integration/development)
• RAN SW system understanding (for example, KPI step functions, Layer 1‑3 SW subsystems and troubleshooting RAN feature correlations)
• BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)

Would be considered an asset

• RAN SW Development/maintenance experience
• Cloud Native and/or Open RAN competence experience, or strong foundation to learn
• Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles, etc.)

Other Skills

• Solid analytical and problem‑solving skills, curiosity and desire to get to the bottom of things
• Delivering results, customer‑first mindset, high degree of flexibility to work in a changing environment
• Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management
• Strong English speaking and writing skills is an asset
• Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively

Creativity, can‑do attitude and out‑of‑the‑box thinking

Why join Ericsson

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN)

Req ID: 780322