Manager - Service Architecture

Ericsson AB; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Ericsson Noida-based opportunity seeks a Manager – Service Architecture to lead end-to-end autonomous operations design, leveraging automation to create tailored solutions that boost efficiency across Managed Services. You will drive scalable architectures and frameworks, align with EOE objectives, and mentor a high-performing team in a dynamic environment.

Join a forward-looking group that stays ahead on automation trends, contributes insights, and partners with customers to deliver value.

Qualifications

• Engineering degree (ECE/CSE/IT) or MBA required.
• 14+ years total experience with 10+ years as a Line Manager
• Strong telecom/IT service management domain knowledge
• Experience with Automation Architecture, AI/ML, BPMS
• Proficiency with MS Tools portfolio
• Understanding of Autonomous Networks and Managed Services processes
• Knowledge of Ericsson Policies and business environment
• Excellent English (oral and written)
• Willing to relocate to Noida from Delhi NCR

Responsibilities

• Lead design and development of robust, scalable architectures for automation solutions.
• Design, develop and implement frameworks to streamline tasks and automate decisions.
• Contribute to efficiencies in service delivery through automation.
• Build scalable, modular, reusable designs aligned with SM/EOE objectives.
• Provide thought leadership on automation trends and best practices.
• Keep team updated on industry trends and opportunities for research.
• Support Head of Service Architecture on delivery issues.
• Build domain competence through hiring, training and coaching.
• Maintain high motivation and productive work environment.
• Manage line responsibilities including salary reviews and goal setting.
• Ensure billability, utilization and budget fulfilment for projects.

Skills

Telecom / IT Service Management

Automation Architecture

AI/ML

BPMS

MS Tools

Autonomous Networks

Managed Services

Ericsson Policies

Ericsson Business Environment

SLA/WLA/OLA

Leadership

Change Management

Influencing

English Proficiency

Education

Engineering/MBA

Job description

About this opportunity

The Manager – Service Architecture is responsible for leading and driving the designing of end-to-end autonomous operations use cases leveraging on automation capabilities by co-creating tailored solutions that drive value and differentiation. The role is critically important as it contributes into efficiencies in service delivery through streamlined automation processes for Managed Services Business.

• Leading to drive design & development of robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers.
• Ensuring to design, develop, and implement frameworks for streamlining repetitive tasks, orchestrating workflows, and implementing automated decision-making processes improving efficiency across various projects.
• Responsible for contributing towards efficiencies in service delivery through streamlined automation processes.
• Responsible for preparing scalable, modular, re-usable designs enabling high velocity and reusability and aligning with EOE objectives.
• Exhibit thought Leadership & a forward-looking approach in the way we operate, contributing insights and best practices across all Service Management layers & units.
• Ensuring that the team stays up to date with industry trends and best practices in Automation & provide thought leadership to improve velocity, re-usability & opportunities for further research.
• Support the Head of Service Architecture and Management on Service Delivery issues both internally and in customer meetings.
• Responsible for own domain Competence & Capability Build through hiring, training & coaching according to dimensioning in alignment with SM Strategy and Resource Planning team.
• Ensuring a high motivation level of team resources. Responsible for building a productive work environment for individuals and their organizations.
• Responsible for Line Management of the respective team and unit (e.g., Annual Salary Review, Goal setting & reviews, competence development, variable payouts).
• Responsible for fulfilling Billability, Utilization & Efficiency targets, and financial forecasting and budget fulfilment for their respective project deliveries.

Join our Team

About this opportunity

The Manager – Service Architecture is responsible for leading and driving the designing of end-to-end autonomous operations use cases leveraging on automation capabilities by co-creating tailored solutions that drive value and differentiation. The role is critically important as it contributes into efficiencies in service delivery through streamlined automation processes for Managed Services Business.

What will you do

• Leading to drive design & development of robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers.
• Ensuring to design, develop, and implement frameworks for streamlining repetitive tasks, orchestrating workflows, and implementing automated decision-making processes improving efficiency across various projects.
• Responsible for contributing towards efficiencies in service delivery through streamlined automation processes.
• Responsible for preparing scalable, modular, re-usable designs enabling high velocity and reusability and aligning with EOE objectives.
• Exhibit thought Leadership & a forward-looking approach in the way we operate, contributing insights and best practices across all Service Management layers & units.
• Ensuring that the team stays up to date with industry trends and best practices in Automation & provide thought leadership to improve velocity, re-usability & opportunities for further research.
• Support the Head of Service Architecture and Management on Service Delivery issues both internally and in customer meetings.
• Responsible for own domain Competence & Capability Build through hiring, training & coaching according to dimensioning in alignment with SM Strategy and Resource Planning team.
• Ensuring a high motivation level of team resources. Responsible for building a productive work environment for individuals and their organizations.
• Responsible for Line Management of the respective team and unit (e.g., Annual Salary Review, Goal setting & reviews, competence development, variable payouts).
• Responsible for fulfilling Billability, Utilization & Efficiency targets, and financial forecasting and budget fulfilment for their respective project deliveries.

What will you bring

• Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA.
• Minimum 14+ years of total experience with 10+ years of experienceas a Line Manager in Leadership and Team Management of minimum 12-15 team members.
• Strong knowledge and experience in Telecom / IT Service Management roles.
• Strong Knowledge and experience with Service Management related areas: Automation Architecture, AI/ML, BPMS.
• Strong understanding & experience of MS Tools portfolio
• Strong knowledge and understanding of Autonomous Networks
• Sound understanding of Managed Services Environment & Processes
• Strong knowledge on Ericsson Policies, Directives and Guidelines.
• Strong knowledge on Ericsson’s business environment.
• Good understanding of SLA and WLA/OLA.
• Strong Line Manager & leadership, change management skills, influencing and leading by example.
• Excellent English language skills oral and written.
• Performance and Results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.
• All academic credentials must be from recognized and accredited institutions and are further subject to verification.
• Candidates other than Delhi NCR if willing to relocate to NOIDA may apply.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city

India (IN) || Noida