Operations Manager (Projects & Special Cargo)

Hyrix; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hyrix is seeking a seasoned Logistics Manager in Mumbai to oversee end-to-end ODC cargo planning and execution. You will coordinate with internal teams and external stakeholders to optimize space, schedules, and documentation.

In this role you will lead rate negotiations, ensure compliant processes, and monitor performance metrics to drive efficiency and customer satisfaction on complex shipments.

Qualifications

• Experience in strategic cargo planning and execution.
• Experience in rate management and negotiations.
• Vessel and booking coordination experience.
• Inventory and equipment management experience.
• Stakeholder communication with customers and carriers.
• Operational oversight and compliance.
• Performance monitoring and process optimization.
• Post-shipment coordination and documentation.

Responsibilities

• Oversee end-to-end planning of ODC shipments and coordinate with internal teams and external stakeholders.
• Develop cargo movement strategies aligned with customer requirements and vessel schedules.
• Lead rate quotation and negotiation, ensuring competitive pricing and profitability.
• Ensure timely bookings in EBMS and with carriers; coordinate space and feeder services as needed.
• Supervise container allocation and CSC/EC certificates; optimize inventory planning.
• Communicate vessel schedules and container pickup statuses to customers; ensure documentation and cut-offs are met.
• Validate dimension changes and liaise with pricing for revised approvals; supervise SOC/COC linking with carriers.
• Monitor KPIs across planning, execution, and customer service; drive process improvements.

Job description

Job Role:

1. 1. Strategic Cargo Planning & Execution
   • Oversee the end-to-end planning of ODC (Over-Dimensional Cargo) shipments, ensuring seamless coordination between internal teams and external stakeholders.
   • Develop cargo movement strategies in alignment with customer requirements and vessel schedules.
2. 2. Rate Management & Customer Negotiations
   • Lead the process of rate quotation and negotiation, ensuring competitive pricing while maintaining profitability.
   • Approve and standardize rate offerings based on market trends and operational feasibility.
3. 3. Vessel & Booking Coordination
   • Ensure timely allocation of bookings in the EBMS system and with carriers.
   • Collaborate with the planning team to secure space, including feeder service requirements when necessary.
   • Monitor carrier bookings, ensuring timely updates of rates in the system and vessel/voyage information before release.
4. 4. Inventory & Equipment Management
   • Supervise coordination with the inventory and MNR teams for container allocation, including arranging Empty Container and CSC certificates as per carrier requirements.
   • Optimize container inventory planning to meet customer demands and minimize turnaround time.
5. 5. Customer & Stakeholder Communication
   • Ensure customers receive updated vessel schedules based on cargo readiness.
   • Drive efficient communication with customers regarding container pickup status, required documentation, and compliance with List & VGM cut-offs.
   • Oversee coordination for ODC permissions with operations and carriers, ensuring smooth container gate-in processes.
6. 6. Operational Oversight & Compliance
   • Ensure booking forecasts are aligned with planned vessel schedules.
   • Validate and approve any dimension changes, liaising with pricing teams for revised rate approvals.
   • Supervise the linking of SOC/COC containers with carriers to ensure seamless operations.
7. 7. Performance Monitoring & Process Optimization
   • Drive operational excellence by monitoring key performance metrics across planning, execution, and customer service functions.
   • Implement process improvements to enhance efficiency, cost-effectiveness, and customer satisfaction.
8. 8. Post-Shipment Coordination
   • Ensure timely ON-BOARD confirmation is shared with customers.
   • Direct the planning and operations team to complete RCVS and LODF entries post- shipment confirmation.