Manager / Dy. Manager - Project Cargo - Mumbai

Nexus Manpower Solutions; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Nexus Manpower Solutions in Mumbai is seeking an Operations & Customer Service professional for Industrial Project / Project Cargo. You will support operational processes, ensure smooth execution of shipments, and maintain high standards of customer service, contributing to the efficiency of industrial projects.

The role involves coordinating with internal teams, customers, and overseas IP offices, managing ocean/air shipments, tracking sailing details, handling documentation, and liaising with

Responsibilities

• Stakeholder Management: You collaborate with internal teams such as customers, and Overseas IP offices to meet stakeholder expectations.
• Your role directly impacts operations, with competitive and timely execution playing a pivotal role in business success.
• Problem Complexity/Process: Manage operational aspects of ocean/air, export/import shipments.
• Maintain sailing details, track amendments, and rectify discrepancies.
• Handle logistics operations and ensure accurate record-keeping.
• Coordinate with shippers/consignees for shipment documents.
• Liaise with shipping lines, CHAs, and transporters for smooth execution of shipments.
• Collaborate with Overseas Agents/Network offices for Industrial Projects/O&G shipments.

Job description

JOB SUMMARY

Operations & Customer Service for Industrial Project / Project Cargo plays a crucial role in supporting operational processes, ensuring smooth execution of shipments, and maintaining high standards of customer service This role is pivotal in driving operational efficiency, resolving issues promptly, and contributing to the successful execution of industrial projects.

KEY RESPONSIBILITIES

Stakeholder Management

• You collaborate with internal teams such as customers, and Overseas IP offices to meet stakeholder expectations.
• Your role directly impacts operations, with competitive and timely execution playing a pivotal role in business success.

Problem Complexity/Process

• Manage operational aspects of ocean/air, export/import shipments.
• Maintain sailing details, track amendments, and rectify discrepancies.
• Handle logistics operations and ensure accurate record-keeping.
• Coordinate with shippers/consignees for shipment documents.
• Liaise with shipping lines, CHAs, and transporters for smooth execution of shipments.
• Collaborate with Overseas Agents/Network offices for Industrial Projects/O&G shipments.
• Role & responsibilities