Operations Manager - B2B PTL

QuickShift; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

QuickShift is seeking an experienced Operations Manager to lead B2B PTL (Part Truckload) operations in an aggregation environment. The role focuses on driving operational excellence through data analytics, optimizing service delivery metrics, and ensuring profitability through commercial expertise.

The ideal candidate has a proven background in PTL aggregation operations and can manage complex logistics networks, multiple service clients, and data-backed decisions to improve performance and

Qualifications

• Proven background in PTL aggregation operations.
• Experience managing B2B logistics networks.
• Strong data-driven decision making.

Responsibilities

• Lead and manage B2B PTL operations across assigned region(s).
• Oversee pickup, transit, sorting, and delivery operations.
• Ensure 100% SLA compliance with service clients.
• Coordinate with cluster ops teams for excellence.
• Drive data analytics and KPI tracking to optimize performance.
• Implement appointment-based delivery systems and improve last-mile efficiency.
• Manage load volumes, LR management, and route optimization.
• Build and maintain relationships with key service clients; handle escalations and reviews.

Skills

Data analytics

KPI tracking

Operations leadership

Vendor negotiations

Client management

Education

B.Tech/B.E./B.Com/BBA

Job description

We are seeking an experienced Operations Manager to lead and manage B2B PTL (Part Truckload) operations in an aggregation environment. The ideal candidate will be responsible for driving operational excellence through data analytics, optimizing service delivery metrics, managing service clients, and ensuring profitability through commercial expertise.

This role requires someone with a proven background in PTL aggregation operations who can manage complex logistics networks, handle multiple service clients, and drive operations decisions backed by data insights.

KEY RESPONSIBILITIES

Operations Management & Execution

• Lead and manage B2B PTL operations across assigned region(s)
• Oversee the complete operational setup, including pickup, transit, sorting, and delivery
• Manage operations centers and ensure smooth day-to-day execution
• Ensure 100% compliance with SLAs (Service Level Agreements) with service clients
• Coordinate with cluster operations teams to achieve operational excellence

Data-Driven Operations & Performance Metrics

• Drive all operational decisions using data analytics and KPI tracking
• Monitor and optimize critical metrics including:
• Pickup Adherence % – Ensure on-time pickup collection from customers
• Delivery % – Track and improve delivery completion rates
• RTO (Return to Origin) % – Minimize returned shipments and manage reverse logistics
• Vehicle Utilization % – Optimize load factors and container/truck utilization
• Cost Per Kilogram (CPK) – Track and reduce operational costs
• TAT (Turnaround Time) – Monitor shipment cycle time from pickup to delivery
• Create and maintain daily/weekly/monthly operations dashboards
• Identify trends, bottlenecks, and implement corrective actions based on data
• Conduct root cause analysis for performance deviations

Appointment-Based Delivery Management

• Implement and manage appointment-based delivery system to optimize last-mile operations
• Coordinate pickup and delivery appointments to ensure customer convenience
• Reduce failed delivery attempts through appointment scheduling
• Track appointment adherence metrics and improve customer experience
• Work with technology team to integrate appointment system with operations

Load Management & Logistics Network

• Manage and optimize daily load volumes
• Handle LR (Logistic Requisition) management – track volume of LRs processed daily/monthly
• Manage freight consolidation and load planning
• Optimize network routes to reduce transit time and costs

Service Client Management

• Serve as primary point of contact for B2B service clients
• Build and maintain strong relationships with key service clients (e.g., e-commerce, FMCG, pharma)
• Handle client escalations and ensure timely resolution
• Conduct regular performance reviews and business reviews with clients
• Identify opportunities for business growth and additional services
• PTL Commercial Expertise – Manage pricing, cost structures, and margins
• Develop and manage budgets for assigned operations
• Conduct cost-benefit analysis for new routes, partners, and services
• Manage vendor/partner negotiations (3PL providers, transporters, loaders)
• Ensure profitability targets are met while maintaining service quality
• On-board and manage logistics partners (transporters, pickup partners, last-mile service providers)
• Frame Standard Operating Procedures (SOPs) and ensure compliance
• Conduct regular performance audits with partners
• Address escalations and maintain partnership standards

Process Improvement & Technology Adoption

• Implement new operational processes and systems
• Drive technology adoption across the operations network
• Identify continuous improvement opportunities
• Lead operational excellence programs

Industry Background:

• FMCG Logistics / Supply Chain
• Aggregation or Network-based logistics models

Education:

• Bachelor's Degree (B.Tech/B.E./B.Com/BBA or equivalent)