Senior Associate - FTL, Operations

Vikram Solar; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Vikram Solar is seeking an experienced logistics operations manager to oversee FTL shipment management, vendor negotiations, and team coordination. The role involves ensuring compliance with regulations and high customer satisfaction.

Ideal candidates should have strong analytical skills, proven experience in logistics operations, and familiarity with TMS and GPS systems. The position may require working in shifts and offers opportunities for professional growth.

Qualifications

• Graduate or Postgraduate qualification in a relevant field.
• Certifications in Logistics/Supply Chain are preferred.
• 2-10 years of experience in logistics or transportation operations based on role.

Responsibilities

• Plan and monitor FTL shipments from origin to destination.
• Negotiate and manage transport vendors and fleet operators.
• Coordinate with clients for logistics solutions and resolve issues.
• Ensure compliance with transportation regulations and documentation.

Skills

FTL transportation and logistics operations

Vendor negotiation and management

Communication and stakeholder management

Analytical and problem-solving ability

Familiarity with TMS and GPS tracking systems

MS Excel

Ability to work in a fast-paced environment

Education

Graduate / Postgraduate in Logistics, Supply Chain, Business Administration

Certifications in Logistics/Supply Chain (preferred)

Tools

Transport Management System

GPS tracking systems

Job description

Key Responsibilities

1. Operations Management

• Plan, coordinate, and monitor FTL shipments from origin to destination.
• Ensure timely placement and movement of vehicles as per customer requirements.
• Track shipments and proactively resolve delays or disruptions.
• Maintain daily MIS reports and operational dashboards.

2. Vendor & Fleet Management

• Identify, onboard, and manage transport vendors and fleet operators.
• Negotiate freight rates and ensure cost efficiency.
• Monitor vendor performance and compliance with SLAs.
• Ensure vehicle availability based on demand forecasts.

3. Customer Coordination

• Serve as a point of contact for clients regarding FTL shipments.
• Understand customer requirements and provide logistics solutions.
• Handle escalations and ensure timely issue resolution.
• Maintain high service quality and customer satisfaction levels.

4. Documentation & Compliance

• Ensure proper documentation (LR, POD, e-way bills, invoices, etc.).
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Maintain accurate records of shipments and billing data.

5. Cost & Budget Control

• Optimize routing and load planning to reduce transportation costs.
• Monitor freight costs and identify cost-saving opportunities.
• Ensure billing accuracy and timely invoicing.

6. Technology & Tracking

• Work with TMS (Transport Management System) for operations tracking.
• Use GPS and tracking tools for real-time shipment visibility.
• Generate performance reports and analytics.

7. Team Coordination

• Coordinate with warehouse teams, dispatch, and planning teams.
• Guide and support junior team members (if in managerial role).

Key Skills & Competencies

• Strong knowledge of FTL transportation and logistics operations
• Vendor negotiation and management skills
• Good communication and stakeholder management
• Analytical and problem-solving ability
• Familiarity with TMS, GPS tracking systems, and MS Excel
• Ability to work in a fast-paced and dynamic environment

Qualifications

• Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field
• Certifications in Logistics/Supply Chain (preferred)

Experience

• Executive: 2–5 years in logistics/FTL operations
• Manager: 5–10 years in FTL / transportation operations

Key Performance Indicators (KPIs)

• On-time vehicle placement and delivery
• Freight cost optimization
• Vendor performance metrics
• Shipment tracking accuracy
• Customer satisfaction levels
• Reduction in transit delays and claims

Work Conditions

• May require working in shifts or extended hours
• On-call support for operational issues