Operations Manager

sasteghar.com; Mohali; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Sasteghar is seeking an experienced Operations Head to oversee day-to-day real estate operations and streamline processes. You will lead the operations team, define SOPs, and coordinate with Sales, Marketing, HR, Accounts and MIS to ensure timely delivery of tasks and adherence to standards.

The role requires strong leadership, problem-solving, and data-driven decision making, with focus on efficiency, vendor management, and interdepartmental collaboration to support strategic business goals.

Qualifications

• Graduate or postgraduate in business/management or related field.
• Experience in real estate, advisory, banking, financial services or service industries preferred.
• Proven experience in managing teams, processes and cross-functional operations.
• Experience with CRM, MIS, FMS and process automation preferred.

Responsibilities

• Oversee and streamline daily operational activities.
• Develop and improve operational processes and SOPs.
• Monitor workflow efficiency and ensure on-time task completion.
• Coordinate with Sales, Agency, Marketing, HR, Accounts and MIS.
• Review and analyze MIS reports and provide actionable insights.
• Manage vendors, service providers and resources.
• Support management with strategic planning and decisions.

Skills

Leadership

Operations planning

SOP development

Coordination & follow-up

MIS reporting

Excel & Google Sheets

Problem solving

Vendor management

Communication skills

Multitasking

Education

Graduate or postgraduate in Business Administration/Management or related field

Tools

CRM

MIS

FMS

Process automation

Job description

Operations Head Real Estate

Location: Mohali, Punjab
Employment Type: Full-Time
Working Days: 6 Days a Week
Working Hours: 9:30 AM 6:30 PM
Weekly Off: Tuesday

Role Overview

We are looking for an experienced and result-oriented Operations Head to oversee and streamline the company's day-to-day operations. The ideal candidate will be responsible for managing operational processes, coordinating with different departments, improving workflow efficiency, monitoring team performance, and ensuring that business activities are completed within defined timelines.

The candidate should have strong leadership, process management, team coordination, problem-solving, and decision-making skills, preferably with experience in real estate, sales operations, or service-based organisations.

Key Responsibilities

1. Operations Management

• Oversee the company's daily operational activities and ensure smooth functioning.
• Develop, implement, and improve operational processes and SOPs.
• Monitor workflow efficiency and ensure timely completion of assigned tasks.
• Identify operational gaps and implement corrective measures.
• Ensure coordination between departments for smooth business operations.

2. Team Management & Leadership

• Lead, guide, and monitor the operations team.
• Define responsibilities, targets, and performance expectations.
• Conduct regular team reviews and performance meetings.
• Ensure accountability, discipline, and timely task completion.
• Support team development through guidance and process training.

3. Process & Compliance Management

• Establish and maintain standard operating procedures (SOPs).
• Ensure employees follow company policies, processes, and reporting systems.
• Monitor FMS/task management systems and ensure proper follow-ups.
• Identify process deviations and take corrective action.
• Maintain proper operational records and documentation.

4. Interdepartmental Coordination

• Coordinate with Sales, Agency, Marketing, HR, Accounts, and MIS departments.
• Ensure timely communication and resolution of operational issues.
• Monitor interdepartmental dependencies and pending tasks.
• Support management in implementing business decisions and operational plans.

5. MIS & Performance Monitoring

• Review daily, weekly, and monthly operational reports.
• Monitor department-wise performance, productivity, and pending activities.
• Analyse operational data and identify areas for improvement.
• Prepare management reports and provide actionable insights.
• Ensure accuracy and timely submission of MIS reports.

6. Vendor & Resource Management

• Coordinate with vendors, service providers, and external business associates.
• Monitor service quality, timelines, and deliverables.
• Ensure effective utilisation of company resources.
• Review operational expenses and identify cost-control opportunities.

7. Management Reporting & Decision Support

• Report operational performance, challenges, and improvements to senior management.
• Highlight bottlenecks and recommend practical solutions.
• Support management in planning and executing operational strategies.
• Ensure management instructions are implemented within defined timelines.

Key Performance Indicators (KPIs)

• Operational task completion within deadlines.
• Department-wise coordination and follow-up efficiency.
• SOP and process compliance.
• Reduction in pending tasks and operational delays.Accuracy and timely submission of MIS reports.
• Team productivity and accountability.
• Timely resolution of operational issues.
• Effective vendor and resource management.

Required Skills & Competencies

• Strong leadership and team management.
• Operations planning and process improvement.
• SOP development and implementation.Excellent coordination and follow-up skills.
• MIS reporting and data analysis.
• Advanced Excel and working knowledge of Google Sheets.
• Problem-solving and decision-making.Vendor and stakeholder management.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.

Experience & Qualification

• Graduate or Postgraduate in Business Administration, Management, or a related field.
• Experience in real estate, real estate advisory, banking, financial services, or other service-oriented organisations preferred.
• Proven experience in managing teams, processes, and cross-functional operations.
• Candidates with experience in CRM, MIS, FMS, and process automation will be preferred.