Operations Manager / Operations Head

ASTIKA SOFTWARE TECHNOLOGIES PRIVATE LIMITED

Hyderabad

On-site

INR 2,500,000 - 4,500,000

Full time

14 days+

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Job summary

ASTIKA SOFTWARE TECHNOLOGIES PRIVATE LIMITED is seeking an Operations Manager/Head to oversee day-to-day operations, drive efficiency, and ensure projects move from initiation to final handover with quality. You will lead cross-functional teams across Design, Procurement, Site Execution, Sales, and Accounts, develop SOPs, monitor budgets, and optimize processes for timely delivery and client satisfaction.

The role requires 8–10 years in operations or project management within relevant

Qualifications

8–10 years of experience in Operations Management, Project Management, or Business Operations within Architecture, Interior Design, or Construction.
Proven leadership of cross-functional teams and stakeholder management.
Experience in budgeting, procurement, and vendor management.

Responsibilities

Oversee the complete operational workflow from project initiation to final handover.
Develop and implement operational strategies, SOPs, and processes to improve efficiency.
Ensure effective collaboration across departments to meet project timelines.
Monitor daily operations and proactively resolve bottlenecks.
Drive continuous process improvement initiatives across the organization.
Review project schedules and conduct regular progress meetings.
Identify project risks and implement corrective actions.
Act as the primary escalation point for key clients.
Maintain regular communication regarding project progress and milestones.
Review quotations, purchase approvals, project costing, and payment schedules.

Skills

Leadership & Team Management

Operations & Project Management

Client & Stakeholder Management

Procurement & Vendor Management

Financial & Commercial Acumen

Strategic Planning & Execution

Process Improvement & SOP Development

Budgeting & Cost Control

Communication & Presentation Skills

Negotiation & Problem-Solving

Decision-Making & Risk Management

MS Office & PM Tools

Job description

Job Title :- Operations Manager / Operations Head

The Operations Manager/Head is responsible for overseeing the organization's day-to-day operations and ensuring the seamless execution of projects from initiation to final handover. This role drives operational excellence by managing workflows, resources, budgets, and cross-functional teams while ensuring projects are delivered on time, within budget, and to the highest quality standards. The Operations Head also plays a key role in business growth, process improvement, and client satisfaction.

Key Responsibilities :

Operations Management:
Oversee the complete operational workflow from project initiation to final handover.
Develop and implement operational strategies, SOPs, and processes to improve efficiency.
Ensure effective collaboration across departments to meet project timelines.
Monitor daily operations and proactively resolve operational bottlenecks.
Drive continuous process improvement initiatives across the organization.
Project Coordination & Execution
Monitor all ongoing projects from planning through completion.
Coordinate with Design, Procurement, Site Execution, and Project Management teams.
Ensure projects are delivered within approved timelines, budgets, and quality standards.
Review project schedules and conduct regular progress meetings.
Identify project risks and implement corrective actions.
Client Relationship Management
Act as the primary escalation point for key clients.
Maintain regular communication regarding project progress and milestones.
Attend client meetings, review meetings, and site visits as required.
Resolve client concerns promptly to ensure high customer satisfaction.
Build long-term client relationships that generate repeat business and referrals.
Procurement & Vendor Management
Work closely with the Procurement team to ensure timely sourcing and delivery of materials.
Monitor procurement planning, vendor performance, pricing, and purchase approvals.
Develop strong vendor relationships and negotiate commercially beneficial terms.
Ensure cost-effective procurement while maintaining quality standards.
Department Coordination
Supervise and coordinate the following departments:
Design
Project Execution
Procurement
Sales
Accounts
Conduct regular cross-functional review meetings.
Promote clear communication, accountability, and collaboration across teams.
Business Growth & Strategy
Support business growth through improved operational efficiency and scalability.
Identify opportunities to optimize costs and increase profitability.
Assist management in achieving business targets and expansion plans.
Develop operational strategies aligned with the company's long-term vision.
Drive productivity and performance improvements across departments.
Team Leadership
Lead, mentor, and motivate departmental heads and operational teams.
Define Key Performance Indicators (KPIs) and monitor team performance.
Conduct regular performance reviews and provide constructive feedback.
Foster a culture of accountability, collaboration, and continuous improvement.
Financial & Commercial Oversight
Monitor project budgets, operational expenses, and profitability.
Review quotations, purchase approvals, project costing, and payment schedules.
Coordinate with the Accounts team for billing, collections, and vendor payments.
Ensure effective utilization of organizational resources.
Reporting & Compliance
Prepare weekly and monthly operational reports for management.
Track project status, operational KPIs, client satisfaction, and departmental performance.
Ensure compliance with company policies, contractual obligations, and statutory requirements.
Maintain accurate project and operational documentation.

Experience

8–10 years of experience in Operations Management, Project Management, or Business Operations within the Architecture, Interior Design, or Construction industry.

Required Skills