Operations - Manager

Orion; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Orion in India is seeking a Payroll Operations Lead to manage end-to-end client service delivery, regulatory compliance, and timely salary releases across the east region.

The role includes setting up teams, building capability, handling escalations, and defining SOPs for payroll, letter generation, and local regulatory requirements.

Responsibilities

• Acquisition of New Client.
• Ensuring Service Delivery to all Clients for entire life cycle of the account including regulatory, legal, and statutory and compliance process.
• Setting up the Team & Building Capability
• Ensuring timely and accurate releases of salaries including reimbursements and FnF.
• Responsible for all Escalations across the east region and ensuring complete resolution and extended support to Client.
• Defining the Standard Operating Processes across Payroll, Letter Generation, Salary Release, & handling all local level operational requirement like ESIC, Id Cards & any other assistance to be provided to Client
• Responsible for Migration of Client processes for existing and new client acquisitions and preparing SOPs for the same.
• Collection of payment for all invoices for all pending dues.
• Defining SLAs and ensuring implementation of the same across Internal teams and client sites

Job description

Role & responsibilities

Acquisition of New Client .

• Ensuring Service Delivery to all Clients for entire life cycle of the account including regulatory, legal, and statutory and compliance process.
• Setting up the Team & Building Capability
• Ensuring timely and accurate releases of salaries including reimbursements and FnF.
• Responsible for all Escalations across the east region and ensuring complete resolution and extended support to Client.
• Defining the Standard Operating Processes across Payroll, Letter Generation, Salary Release, & handling all local level operational requirement like ESIC, Id Cards & any other assistance to be provided to Client
• Responsible for Migration of Client processes for existing and new client acquisitions and preparing SOPs for the same.
• Collection of payment for all invoices for all pending dues.
• Defining SLAs and ensuring implementation of the same across Internal teams and client sites