Assistant Manager, Corporate Operations.India-Operations.Operations Group

Mashreq; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mashreq in Mumbai, India is seeking to strengthen its frontline operations across client onboarding, KYC management, and corporate banking services. The role emphasizes delivering end-to-end process improvements, regulatory compliance, and tight coordination between client services, IT, and operations.

Key responsibilities include maintaining accurate regulatory reporting, enhancing operational workflows, and serving as a central touchpoint for service delivery.

Responsibilities

• Front-to-back support across onboarding and KYC management
• Accountable for delivery, process & control to meet bank demands
• End-to-end ownership of new processes and automation of regulatory reporting
• Corporate operations for working capital products
• End-to-end testing and implementation; improve setup to enhance offering
• Front-to-back support across account opening, production, reconciliation, client services; revisit flows
• Regulatory/product environments dynamic; keep updated; deploy SOPs, risk, controls
• Manage client queries; timely service requests; liaison between teams and clients
• Bridge IT and operations for smooth tech project implementations including regulatory projects
• Emphasize communication, client satisfaction, and documentation; touchpoint for service delivery
• Ensure timely regulatory reporting and desk accuracy

Job description

• Provide excellent front-to-back support in terms of processing activities across client onboarding and customer KYC management
• Accountable for delivery, process & control in support of operations to meet/exceed demands on the Bank’s
• End to end ownership of critical new processes and automation of regulatory reporting to the product/process
• Responsible for corporate operations related to working capital products
• Processes and end to end testing and implementation of same and improve current set up to enhance business offering
• Provide excellent front-to-back support in terms of processing activities across account opening, production, reconciliation, client services, process improvements etc.by proactively revisiting process flows, client services/day-to-day issue resolutions, etc.
• Regulatory and product environments are dynamic and ever-changing; the incumbent is expected to keep him/herself updated on the latest changes and ensure last mile deployments/practices on the shop floor through updated SOPs, Risk, Controls etc.
• Manages client queries, ensures timely execution of service requests, and acts as a liaison between internal teams and external clients
• Bridging gaps between IT and operations to ensure smooth implementation of tech projects including ad hoc regulatory projects
• Emphasize communication, client satisfaction, and documentation, making the key touchpoint for service delivery
• Ensure timely regulatory reporting and accuracy for the desk