Operations Manager

Antinorm; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Antinorm is seeking a hands-on Operations Manager to own the warehouse and fulfillment engine end-to-end - from inward receipt of manufactured goods to the final mile, across both D2C and B2B channels. You will lead a small warehouse team and act as the single point of accountability for stock accuracy, order fulfillment speed, and shipping performance.

In this role, you will oversee inbound and outbound logistics, manage 3PL relationships, ensure quality control of stock and packaging, and

Qualifications

• 2–5 years of experience in warehouse operations / fulfillment, preferably in D2C or omni-channel businesses.
• Hands-on knowledge of OMS/shipping platforms (Unicommerce/Shiprocket) is required.
• Experience leading a small warehouse team (4–5 people)
• Familiarity with marketplace fulfillment norms (Amazon, Blinkit, Zepto) is a plus.
• Comfort with stock reconciliation data and coordinating with finance for inputs.

Responsibilities

• Oversee end-to-end warehouse operations, ensuring smooth day-to-day functioning.
• Manage inwarding of materials from manufacturing, verify quantities, document, and store properly.
• Conduct QC checks on incoming stock before inventory entry.
• Maintain real-time stock records and ensure reconciliation with system data.

Skills

Unicommerce

Shiprocket

OMS platforms

Team leadership

Tools

Unicommerce

Shiprocket

Job description

Operations Manager - Warehouse & Fulfillment

Department

Operations / Supply Chain

Team Size Managed

4-5 warehouse staff

Location

Warehouse (on-site in Delhi)

Role Overview

Antinorm is looking for a hands-on Operations Manager to own the warehouse and fulfillment engine end-to-end - from inward receipt of manufactured goods to the final mile, across both direct-to-consumer (D2C) and business-to-business (B2B) channels. This person will lead a small warehouse team and act as the single point of accountability for stock accuracy, order fulfillment speed, and shipping performance across all sales channels.

Key Responsibilities

Warehouse & Inventory Operations

• Oversee end-to-end warehouse operations, ensuring smooth day-to-day functioning of the facility.
• Manage inwarding of all material received from manufacturing - verification of quantities, documentation, and proper storage.
• Conduct quality control (QC) checks on incoming stock before it is accepted into inventory.
• Maintain accurate, real-time stock records and ensure physical stock reconciles with system records at all times.
• Carry out quality checks on packaging and finished goods before dispatch to protect brand standards, given Antinorm's premium positioning.
• Manage returns and RTO (Return to Origin) processing - inspecting returned goods, deciding restock vs. write-off, and feeding loss data back for accounting.

Fulfillment - D2C & B2B

• Own fulfillment of all website (D2C) orders - pick, pack, and dispatch within agreed turnaround times with help of warehousing team.
• Own B2B fulfillment across all channels - Amazon, Blinkit, Zepto, Nykaa, and other marketplace/B2B accounts as they go live.
• Ensure channel-specific packaging, labeling, and compliance requirements are met for each marketplace.
• Track and report fill-rate/OTIF (on-time-in-full) performance for marketplaces

Systems, Logistics & Vendor Management

• Work proficiently on Unicommerce and Shiprocket to manage order flow, track shipments, and identify shipping gaps or delays.
• Manage relationships with courier/3PL partners plugged into Shiprocket - track SLA adherence, escalated service failures, and support rate discussions.
• Monitor and drive down NDR (non-delivery report) and RTO rates through proactive follow-up and resolution, not just flagging.
• Investigate and resolve customer shipping delays and escalations, working directly with courier partners to close gaps.

Team & Reporting

• Lead, schedule, and manage a warehouse team of 4-5 people, ensuring productivity and accountability.
• Ensure basic warehouse safety standards and labour compliance are followed for the team under direct supervision.
• Maintain a standing daily/weekly ops dashboard - pending orders, delayed shipments, stock levels, returns - as a running input to the business.
• Provide clear, accurate inputs to the accounting/finance team on stock movement, returns, and dispatch data to support books closure and reconciliation.

Requirements

• 2-5 years of experience in warehouse operations / fulfillment, ideally in a D2C or omni-channel FMCG/beauty/personal care business.
• Hands-on working knowledge of Unicommerce and Shiprocket (or equivalent OMS/shipping aggregator platforms) is mandatory.
• Prior experience managing a small team (4+ people) directly on the warehouse floor.
• Understanding of marketplace/quick-commerce fulfillment norms (Amazon, Blinkit, Zepto) is a strong plus.
• Comfortable working with basic stock/reconciliation data and coordinating with finance for accounting inputs.
• Strong ownership mindset - this is a hands-on, on-ground role, not a desk-only function.