City Manager- Operations

Stanza Living; Indore District, Ahmedabad District, Vadodara; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Stanza Living in Indore is seeking an operations leader to own P&L for all residences, drive cost controls, and uplift service quality. You will supervise Residence Captains, hire and train staff, and ensure seamless daily operations across food, hospitality, internet, laundry, and security.

Collaborating with housekeeping, maintenance, F&B, and other internal teams, you will conduct audits, address resident issues promptly, manage inventory and vendor performance, and ensure SOPs, safety, and

Aufgaben

• P&L Ownership: Manage the Profit & Loss for all residences in the cluster by controlling costs and driving operational efficiency.
• Customer Experience: Own NPS (Net Promoter Score) and lead initiatives to enhance customer satisfaction across all touchpoints.
• Team Management: Hire, train, and manage Residence Captains to ensure smooth operations and uphold service standards.
• Service Oversight: Monitor and manage delivery of critical services like food, hospitality, internet, laundry, and security.
• Day-to-Day Operations: Supervise daily functioning of each SL property
• Conduct regular audits and inspections to maintain service quality
• Address and resolve resident issues promptly
• Coordinate with internal teams (housekeeping, maintenance, F&B, etc.) for smooth operations
• Manage inventory, supplies, and vendor performance
• Ensure compliance with SOPs, safety, and hygiene protocols
• Technology Implementation: Deploy and promote usage of operational tools and systems developed by the Technology team to streamline workflows and improve efficiency.

Jobbeschreibung

Role & responsibilities

• P&L Ownership: Manage the Profit & Loss for all residences in the cluster by controlling costs and driving operational efficiency.
• Customer Experience: Own NPS (Net Promoter Score) and lead initiatives to enhance customer satisfaction across all touchpoints.
• Team Management: Hire, train, and manage Residence Captains to ensure smooth operations and uphold service standards.
• Service Oversight: Monitor and manage delivery of critical services like food, hospitality, internet, laundry, and security.
• Day-to-Day Operations:
• Supervise daily functioning of each SL property
• Conduct regular audits and inspections to maintain service quality Address and resolve resident issues promptly
• Coordinate with internal teams (housekeeping, maintenance, F&B, etc.) for smooth operations
• Manage inventory, supplies, and vendor performance
• Ensure compliance with SOPs, safety, and hygiene protocols
• Technology Implementation: Deploy and promote usage of operational tools and systems developed by the Technology team to streamline workflows and improve efficiency.