Operations Manager

Infosys Limited; Chennai District; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Infosys BPM Limited in Chennai seeks an Operations Manager to lead revenue planning, budgeting, and analytics for multiple streams in a BPM context. You will own forecasts, model revenue drivers, and coordinate with leadership on spend and headcount decisions.

The role requires 10–12 years of experience in operations/finance within BPM or outsourcing, with a strong focus on forecasting, budgeting, and financial reporting.

Qualifications

• BCom degree required.
• 10–12 years experience in operations or finance in BPM/outsourcing.

Responsibilities

• Lead revenue planning and 24-month forecasts across multiple streams.
• Build revenue models with churn, growth, and rate-tier assumptions.
• Gather intelligence from ad managers and directors for forecasts.
• Forecast weekly copy volumes across stores and publishers.
• Own the annual budgeting cycle and consolidate inputs for leadership.
• Prepare headcount and compensation budgets from payroll exports.
• Publish weekly leadership decks and CFO KPI metrics.
• Perform variance analysis and publish narratives for BU leadership.

Skills

Revenue forecasting

Budgeting

Variance analysis

Ad-hoc analysis

Leadership

Education

BCom

Job description

CHENNAI, Infosys BPM Limited Operations Manager

Job ID/Reference Code PROGEN-EXTERNAL-251248

Work Experience 10 - 12 Years

Job Title Operations Manager

Educational Requirements

BCom

Service Line

BPO Service Line

Responsibilities

• Revenue Planning & Forecasting Maintain a rolling 24-month revenue forecast across subscriber, newsstand, advertising (print + digital), and CPG/retailer streams — refreshed weekly from automated data feeds.
• Build and update subscriber revenue models applying churn, growth, and rate-tier assumptions across all newspaper and magazine titles.
• Gather weekly qualitative intelligence from ad managers and division directors; layer onto statistical base forecasts.
• Forecast weekly copy volumes across multiple stores and multiple publishers using secular-decline baselines seasonal indices, and merchandiser capacity constraints.
• 2. Annual Budgeting Own the full budget cycle — kickoff through lock-down — across necessary back n forth iteration rounds for the BU’s build input templates, consolidate submissions, and present to senior leadership.
• Build line-by-line headcount and compensation budgets from payroll exports, covering all employee types including temp-agency DC labor.
• Produce departmental opex budgets from AP actuals and contract-change inputs; build COGS, D&A, and newsprint cost models.
• Run the freight model against volume assumptions (box-consolidation optimization); build and negotiate the store-level merchandising budget with external vendors.
• 3. Variance Analysis & Reporting Pull month-end actuals; build bridge schedules and draft tailored variance narratives for each BU leadership/ executive
• Compile and publish the weekly leadership slide deck — actuals vs. forecast and 24-month forward view — plus the CFO KPI metrics deck (20+ metrics) for board cycles.
• Process outside-printing reconciliations (12–15 vendors), advertising commission statements, and royalty agreements (~31 SIP partners) monthly.
• Review POs; validate G/L codes, approver chains, and budget alignment; support period-close journal-entry creation as needed.
• 4. Scenario Planning & Ad-Hoc Analysis Model leadership-directed scenarios — subscriber repricing, ad-channel rationalization, headcount restructuring, publisher volume cuts — accounting for non-linear cost responses.