Senior Operations Manager

Infosys Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Infosys BPM Limited in Bengaluru seeks a Senior Operations Manager with 9–12 years of experience in SAP Security/GRC projects. The role involves leading client and stakeholder engagements, overseeing a team to deliver SAP Security/GRC solutions, mentoring staff, and driving process improvements.

Advanced incident management and Level-3 support duties are part of the responsibilities. The candidate should demonstrate strong leadership, client management, and problem-solving capabilities to ensure

Qualifications

• 9–12 years of experience in SAP Security/GRC projects.
• Proven ability to manage clients and stakeholders.
• Experience in incident and service requests management.
• Strong mentoring and team leadership skills.

Responsibilities

• Managing the client and various stakeholders for SAP Security/GRC Access Control, Process Control related projects.
• Ownership and managing the team to accomplish the project deliverables in SAP Security/GRC.
• Mentoring the team members and guiding the team in addressing the critical issues.
• Providing business solutions and process improvisation.
• Provide Level three support for SAP Security/GRC.
• Managing incident and service requests management in a ticketing tool.

Skills

Stakeholder management

Team leadership

Incident management

Process improvisation

Education

Graduate

Tools

SAP Security

GRC Access Control

Process Control

Job description

BANGALORE, Infosys BPM Limited Senior Operations Manager

Job ID/Reference Code PROGEN-EXTERNAL-252160

Work Experience 9 - 12 Years

Job Title Senior Operations Manager

Educational Requirements Graduate

Service Line BPO Service Line

Responsibilities Managing the client and various stake holders for SAP Security/GRC Access Control, Process Control related projects.o Ownership and Managing the team to accomplish the project deliverables in SAP security/GRC.o Mentoring the team members and guiding the team in addressing the critical issues.o Providing the Business solutions and process improvisation.o Provide Level three support for SAP security/GRC.o Managing Incident and service requests management in a ticketing tool.