Operations Analyst

Flatirons Solutions

Chennai

On-site

INR 300,000 - 700,000

Full time

14 days+

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Job summary

An established industry player is seeking an Operations Analyst to optimize resource allocation and enhance project management efficiency. This role involves collaborating with various teams to ensure maximum utilization of resources while maintaining an accurate employee database. The ideal candidate will possess strong analytical skills and a positive attitude, capable of navigating complex project demands. Join a dynamic team that values collaboration and innovation, where your contributions will directly impact the company's success and culture. If you are self-motivated and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

0-3 years of experience in a software development environment.
Bachelor's degree in a technical or analytical field preferred.

Responsibilities

Manage resource capacity, demand, and allocation to meet project targets.
Collaborate with leadership to ensure effective resource utilization.
Monitor utilization and budget consumption for projects.

Skills

Resource Management

Analytical Skills

Communication Skills

Conflict Resolution

Collaboration

Education

Bachelor's Degree in Technical Field

Relevant Experience

Tools

MS Office (Excel, Word, PowerPoint, Project)

NetSuite

Microsoft Power BI

Portfolio Management Software

Job description

Role Summary

The Operations Analyst is responsible for the allocation of Engineering Operations (EngOps) human resources to meet project demands. The Operations Analyst collaborates with Resource Manager, functional managers & project managers to ensure maximum utilization of the appropriate staff across all projects. She/he reviews the resource capacity and demand information to resource manager to inform staffing and resource planning. The Operations Analyst is an experienced candidate with computer terms, ability to distinguish different IT related technical terms, people friendly, and helping shape and reinforce the company culture.

Key Performance Objectives

Manage resource capacity, demand and allocation to meet defined targets
Collaborate with leadership to plan and manage resource capacity to meet demand
Administer the resource management information system (PSA)
Help shape and reinforce the company culture to support talent acquisition and retention
Track budget for each individual project and BI

ResponsibilitiesManage Capacity, Demand & Allocation

Capacity Management

Ensure the Employee Database is accurate in terms of roles, billing classes, organizations, and teams.
Maintain an inventory of available resources, skills, and capacity.
Raise HR tickets for the activation, disabling, and deactivation of contractors and third-party contractors.
Update NetSuite with capacity changes due to leaves, onboarding, offboarding, training, etc.
Collaborate with HR to ensure new hires are onboarded and allocated to training and new projects based on functional heads' recommendations.
Notify stakeholders of newly approved leave requests.

Enter approved PTO under the Paid Time Off project in NetSuite.
Adjust allocations on assigned projects to accommodate approved PTO.
Disable employee accounts (not deactivate) for those going on maternity or temporary leave lasting 3 to 6 months.

Demand Management

Review capacity and demand reports daily, and analyze results to maximize efficient resource utilization.
Allocate resources to initiatives in projects/products on NetSuite and keep the plan up to date.
Collaborate with PMs, POs, and functional heads to resolve overbooked resources.
Collaborate with the Operations Manager to resolve under-utilized resources and match them with open resource requests.
Collaborate with functional managers to allocate resources, address skills and/or role gaps, and other constraints.
Send project allocation notifications to individuals and copy the respective stakeholders such as PMs, POs, and immediate supervisors.
Manage and fulfill open resource requests for projects and sales proposals.
Conduct weekly meetings with Project Managers and Product Owners to address staffing requests and collaborate to resolve over/under booking conflicts.
Support EngOps resources in developing individual staff development plans.
Create resource demand for proposed projects and synchronize start dates with Sales forecast

Monitoring & Control

Operations Management

Monitor utilization and budget consumption by BI / Product and escalate any changes to scope, budget and schedule.
Monitor utilization and budget consumption for project and escalate any changes to scope, budget and schedule.
Monitor budget consumption of Admin and non-billable buckets as per the budget
Ensure employees record timesheets on time and follow up
Notify employees and supervisors of timesheet defaulters
Provide every month actual hours to Contractor POC for monthly bills
Ensure that skills matrix are updated and approved periodically
Prepare and review with resource manager a weekly summary of staffing requirements, resource availability, and assignment recommendations
Forecast and monitor resource utilization; identify over/under utilization and actively work with resource manager to address those issues
Identify projects at risk due to resource constraints
Produce resource utilization reports and assess with project and functional managers to make corrective actions needed
Manage the bench and report on difficult-to-place staff so that skills and/or development needs can be addressed.

Report Preparation

Maintain standardized dashboards for projects on NetSuite covering various durations: weekly, monthly, quarterly, and yearly.
Maintain Allocations vs Actuals reports by employee, team, product, and service.
Maintain a Budget tracker by team and by project type for various durations.

Process Management

Maintain process documentation for the resource management processes including procedures for requesting resources, updating allocations, requesting time off, etc.
Monitor Resource Management process effectiveness and recommend improvements; Reinforce processes to increase compliance.
Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.

Competencies

Global overview with the ability to prioritize effectively
Ability to understand the types of projects and unique resource needs of each type
Understanding the complex relationship between resources and projects and being proactive around resource needs.
Critical and analytical thinking
Positive attitude and collaborative approach to problem solving
Strong influencing, negotiation, and conflict management skills
Clear and concise communication, both written and verbal
Communicate decisions in a way that employees are able to follow the plan, and trust the plan
Comfortable with high-volume workload and ability to prioritize and re-prioritize tasks quickly
Self-motivated, ability to learn quickly and internalize rapidly changing needs
Be flexible and find other solutions if needed
Able to work independently and collaboratively with individuals and teams across multiple geographies
Conflict resolution

RequirementsEducation/Experience

0-3 year of experience in a software development environment
Bachelor's degree, preferably in technical or analytical field or related discipline - degree can also be replaced by years of experience

Computer Skills