Operations Manager

Courtyard by Marriott Chennai; Chennai District; In loco; INR 550.000 - 750.000; Tempo pieno

Descrizione del lavoro

Courtyard by Marriott Chennai is seeking a proactive guest services leader who can coordinate front desk, housekeeping and related teams to meet guest expectations and drive productivity.

The role requires strong organization, multitasking, and excellent communication, with experience in hospitality operations and proficiency in Microsoft Office.

You will monitor guest satisfaction metrics, publish results promptly, and develop action plans to improve service levels and costs.

Competenze

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 2 years experience in the guest services, front desk, housekeeping, or related professional area.
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business

Mansioni

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Provides excellent customer service by being readily available/approachable for all guests.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conoscenze

Organizational skills

Communication skills

Multitasking

Cross-functional collaboration

Customer service mindset

Formazione

2-year degree in Hospitality/Hotel Management

Strumenti

Microsoft Office

Descrizione del lavoro

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Provides excellent customer service by being readily available/approachable for all guests.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Qualifications

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business