Hotel Operations Manager

HappinessCue; Mumbai, Pune District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

HappinessCue in Mumbai is seeking an experienced Hotel Operations Manager to own service standards, drive guest experience and lead teams toward commercial targets.

You will collaborate with internal and external partners and senior stakeholders to translate plans into measurable outcomes, with 8–12 years in hotel operations and staffing.

Qualifications

• 8-12 years of relevant experience in hotel operations, staffing and guest service.
• Strong leadership and ownership mindset with a track record in service delivery.

Responsibilities

• Take ownership of service standards, team performance, commercial targets and guest experience.
• Work closely with internal teams, external partners and senior stakeholders to turn plans into measurable outcomes.

Skills

Ownership

Hotel Operations

Guest Service

Staffing

Job description

Job Summary

We are looking for a Hotel Operations Manager to take ownership of service standards, team performance, commercial targets and guest experience. The position will work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes. Candidates should bring around 8-12 years of relevant experience, with practical exposure to hotel operations, staffing, guest service. The role requires someone who is comfortable taking ownership rather than waiting for detailed instructions.

Responsibilities

• Take ownership of service standards, team performance, commercial targets and guest experience.
• Work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes.

Requirements

• Candidates should bring around 8-12 years of relevant experience, with practical exposure to hotel operations, staffing, guest service.

Skills

• Ownership
• Hotel Operations
• Guest Service
• Staffing