Operations Manager

Brownrich Coffee; Bhilwara; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Free Accommodation

Free meal

Over time allowance

Employee state insurance

Sales incentives

Festive Bonus

Job summary

Brownrich Coffee is seeking an Operations & Training Manager to ensure excellence across all Beanberry outlets in Rajasthan and beyond. You will develop SOPs, train staff, audit compliance, and support new store launches to deliver a consistent customer experience.

The role requires 3–8 years in caf/restaurant hospitality, willingness to travel between outlets, and strong leadership and communication skills to groom teams for higher responsibilities.

Qualifications

• Graduate in Hospitality, Hotel Management, Business Administration, or related field.
• 3–8 years of experience in caf, restaurant, QSR, or hospitality operations.
• Experience managing multiple outlets is preferred.
• Willingness to travel frequently between outlets.

Responsibilities

• Operate day-to-day across all outlets and ensure smooth operations.
• Monitor service quality, food quality, cleanliness and customer experience.
• Develop, update, and implement SOPs; ensure adherence and audits.
• Train new staff on service standards and SOPs; groom for leadership.
• Conduct audits, evaluate hygiene and inventory, and report findings.

Skills

Operations Management

SOP Development & Implementation

Staff Training & Grooming

Audit & Compliance Management

Food & Beverage Operations

Leadership & Team Management

Problem Solving & Decision Making

Customer Service Excellence

Education

Graduate in Hospitality, Hotel Management, Business Administration, or related field

Job description

Position: Operations & Training Manager

Location: Rajasthan (Travel Required Across All Beanberry Outlets)

About the Role

We are looking for an Operations & Training Manager who will be responsible for maintaining operational excellence across all existing and upcoming Beanberry outlets. The role involves developing and implementing SOPs, training and grooming staff, conducting regular audits, ensuring consistent customer experience, and supporting new store launches.

Key Responsibilities

Operations Management

• Ensure smooth day-to-day operations across all outlets.
• Monitor service quality, food quality, cleanliness, and customer experience.
• Identify operational gaps and implement corrective actions.
• Support outlet managers in achieving operational targets.

SOP Development & Compliance

• Develop, update, and implement Standard Operating Procedures (SOPs).
• Ensure SOP adherence across all outlets.
• Conduct regular compliance checks and audits.

Training & Staff Development

• Train new employees on service standards, product knowledge, and operational procedures.
• Conduct refresher training programs for existing staff.
• Groom team members for higher responsibilities and leadership roles.
• Develop training manuals and learning materials.

Quality & Audit Management

• Conduct scheduled and surprise outlet audits.
• Evaluate hygiene, food safety, inventory management, and service standards.
• Prepare audit reports and track corrective actions.
• Ensure brand standards are consistently maintained.

New Store Support

• Assist in pre-opening and launch activities of new outlets.
• Train newly hired teams before store openings.
• Ensure operational readiness and SOP implementation from Day 1.

Reporting & Performance Monitoring

• Submit weekly and monthly operational reports.
• Track key performance indicators (KPIs) related to operations, quality, and staff performance.
• Provide recommendations for improving efficiency and profitability

Preferred candidate profile

• Graduate in Hospitality, Hotel Management, Business Administration, or related field.
• 3-8 years of experience in caf, restaurant, QSR, or hospitality operations.
• Experience managing multiple outlets is preferred.
• Strong training, leadership, and communication skills.
• Willingness to travel frequently between outlets.

Key Skills

• Operations Management
• SOP Development & Implementation
• Staff Training & Grooming
• Audit & Compliance Management
• Food & Beverage Operations
• Leadership & Team Management
• Problem Solving & Decision Making
• Customer Service Excellence

Success Metrics

• SOP Compliance Score
• Audit Scores
• Customer Satisfaction Ratings
• Staff Retention & Development
• Outlet Operational Performance
• Successful Opening of New Stores

Perks and benefits

• Free Accommodation
• Free meal
• Over time allowance
• Employee state insurance
• Sales incentives
• Festive Bonus