Assistant Manager - Operations

Coffee Day Global; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Coffee Day Global invites applications for the role of Assistant Manager Direct Operations. The position oversees daily site operations for our vending network across airports, stations, malls and offices, ensuring machines are operational, milk supply on time, and records are accurately maintained.

You will lead a team of operators and supervisors, monitor MIS, manage inventory, coordinate preventive maintenance, and report to the Regional North Head.

Responsibilities

• Daily monitoring operators /supervisors at all the sites, milk supply should be on time; Need to get confirmation every day morning from the operators/supervisors
• All the machines should be operational on time
• Check the inventory level in all the locations/ FIFO standards to be followed
• Check the Operators & supervisors grooming and uniform standards during site visit
• Coffee machine MIS details should be tracked regular basis
• Ensure all coffee machines are in working condition at all the time
• Registers, records and files should be updated and maintained on a regular basis in all the facilities
• Check the complaint registers /customers feedback and work accordingly
• Should check the daily visit report of supervisors
• Should visit sites on a daily basis; He should meet the client and the MOM report to be submitted to the concerned reporting authority.
• Involve in preparing MIS report and take the acknowledgement.
• Weekly coffee machine cleaning schedule to be followed.
• Inventory level cross-check proactively, and place the indent
• Cross-verify the operators, supervisors duty rosters.
• Submit closing stock report weekly basis by Saturday
• Preventive maintenance follows up with service team
• Check the staffing status, and attrition level
• Operations & Service meeting every fortnight; Bring necessary reports
• Inventory check
• Invoice submissions if any.
• Meeting with Admins (FM) for relationship management.

Job description

Assistant Manager Direct Operations

About the Company: Research has proved that providing employees with fresh coffee and tea increases productivity in any office. A vending machine, which dispenses fresh coffee at the touch of a button, thus becomes an absolute necessity.

Recognizing the huge potential, Coffee Day Beverages embarked on a dynamic journey to become the largest fresh milk - roasted coffee beans vending chain with a distinct brand identity of its own. Today, we have become the largest player in the segment with over 47,000 installations across the country. And, we continue to grow! We have made freshness an integral part of the vending machine proposition. The best ingredients are used and strict quality checks are performed to ensure consistent quality of the coffee beans. This enables us to deliver the satisfaction of a freshly brewed cup of beverage. Our reach extends across the length and breadth of the country.

Locations including airport lounges, railway stations, road transport hubs, petrol stations, malls, corporate, offices, schools, colleges, hospitals, restaurants and hotels.

Scope of Role

Reports To: Regional North Head

Key Performance Areas

Daily activities:

• Daily monitoring operators /supervisors at all the sites, milk supply should be on time; Need to get confirmation every day morning from the operators/supervisors
• All the machines should be operational on time
• Check the inventory level in all the locations/ FIFO standards to be followed
• Check the Operators & supervisors grooming and uniform standards during site visit
• Coffee machine MIS details should be tracked regular basis
• Ensure all coffee machines are in working condition at all the time
• Registers, records and files should be updated and maintained on a regular basis in all the facilities
• Check the complaint registers /customers feedback and work accordingly
• Should check the daily visit report of supervisors
• Should visit sites on a daily basis; He should meet the client and the MOM report to be submitted to the concerned reporting authority.

Weekly Activities:

• Involve in preparing MIS report and take the acknowledgement.
• Weekly coffee machine cleaning schedule to be followed.
• Inventory level cross-check proactively, and place the indent
• Cross-verify the operators, supervisors duty rosters.
• Submit closing stock report weekly basis by Saturday

Fortnightly activities:

• Preventive maintenance follows up with service team
• Check the staffing status, and attrition level
• Operations & Service meeting every fortnight; Bring necessary reports
• Inventory check
• Invoice submissions if any.
• Meeting with Admins (FM) for relationship management.

Monthly activities:

• Pest control need to be done follow up for all the machines
• Month end MIS and cup page data submission
• Invoice raising, bills submission and payments follow up
• Inventory level check Submit physical closing stock status and wastage report
• Operators salary and vendors payment follow up
• Conduct monthly Ops meeting
• Submit operators and supervisors monthly attendance copy.
• Submit the best operators/supervisors nominations to HR dept. by 5th of every month
• Cleaning materials projections to be made every month by executives and the necessary to be procured.
• Submit month end closing to HO
• Submit indent projection by 25th of every month to HO
• Submit operators/Supervisors training schedule by every month end and submit the training report and tracker by 1st week of every month

Submit consumption report by 1st week of every month to finance team

Lead Self Competencies

• Excellent Rapport building & Conversational skill
• Process driven approach
• Good at Execution
• Good at adhering to SOP
• Should be Proactive
• Should be self-motivated
• Should be result oriented
• Should be Commercially savvy