Operations Manager

Wild Sugar Patisserie & Cafe; Belagavi District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Wild Sugar Patisserie & Cafe in Maharashtra is seeking an Operations Manager for on-site leadership of daily café and patisserie activities. You will supervise staff, ensure service standards, and maintain product quality from kitchen to customer across outlets.

The role emphasizes inventory control, vendor coordination, and cost efficiency, with a focus on hygiene, safety, and timely execution of festive and corporate gifting orders. On-site duties include travel between locations.

Qualifications

• Experience in food service or hospitality operations.
• Strong people management, scheduling, and training.
• Operational planning including inventory and vendor coordination.
• Customer service orientation and guest experience.
• Knowledge of food safety and hygiene standards.
• Proficiency with basic digital tools for reporting.
• Excellent English, Marathi/Hindi/Kannada advantageous.
• On-site role with travel between locations.
• Experience as operations supervisor/manager in F&B or retail preferred.
• Diploma or degree in hospitality/business beneficial.

Responsibilities

• Oversee daily café and patisserie operations.
• Manage staff scheduling and supervise service standards.
• Ensure consistent product quality from kitchen to customer.
• Monitor inventory and coordinate with procurement.
• Optimize supply chain to minimize waste and control costs.
• Implement and improve operational procedures.
• Uphold hygiene and safety standards.
• Support festive and corporate gifting orders.
• Collaborate with leadership on performance reporting and training.

Skills

People management

Staff scheduling

Service quality

Inventory management

Vendor coordination

Food safety

Communication skills

Multilingual

On-site work

Training & development

F&B operations

Education

Hospitality degree

Tools

Basic digital tools

Job description

Company Description

Wild Sugar Patisserie & Cafe is a premium dessert and café brand that began in Belagavi in 2013 and has expanded to locations in both Belagavi and Pune. The brand offers patisserie items such as cakes, pastries, and desserts, alongside café favorites, modern Indian sweets, and savory options with a focus on taste and a lighter feel. Wild Sugar also specializes in festive and corporate gifting, serving HR, admin, and procurement teams seeking memorable food experiences for their teams and clients. With outlets across key neighborhoods and a central kitchen and office in Udyambag, Belagavi, the brand is growing and values people who care deeply about good food and building a high-quality food experience.

Role Description

The Operations Manager is a full-time, on-site role based in Maharashtra, India, responsible for overseeing daily café and patisserie operations across outlets. This role includes managing staff scheduling, supervising service standards, and ensuring consistent product quality from the kitchen to the customer. The Operations Manager will monitor inventory levels, coordinate with procurement, and optimize supply chain processes to minimize waste and maintain cost efficiency. They will implement and improve operational procedures, uphold hygiene and safety standards, and support smooth execution of festive and corporate gifting orders. The role also involves collaborating with leadership on performance reporting, troubleshooting operational issues, and supporting training and development of team members.

Qualifications

• Experience in food service or hospitality operations, with proven ability to manage day-to-day café or restaurant workflows.
• Strong people management skills, including team supervision, scheduling, conflict resolution, and staff training.
• Operational planning and organizational skills, including inventory management, vendor coordination, and process optimization.
• Customer service orientation, with a focus on service quality, guest experience, and handling feedback professionally.
• Knowledge of food safety, hygiene standards, and basic compliance requirements in a food production or café environment.
• Comfort with using basic digital tools for reporting, communication, and order tracking.
• Excellent communication skills in English; proficiency in local languages (Marathi, Hindi, Kannada) is an advantage.
• Ability to work on-site, adapt to a fast-paced environment, and travel between locations as needed.
• Prior experience as an operations supervisor/manager in F&B, retail, or hospitality is preferred.
• Diploma or degree in hospitality management, business, or a related field is beneficial but not mandatory.