F&B Executive

Almond House; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Meals provided

Discount on Manam products

Job summary

Manam Chocolate is seeking a F&B Executive to oversee day-to-day caf and F&B operations at its outlets. The role emphasizes delivering a premium guest experience, upholding brand standards, supervising staff, and driving operational efficiency.

You will ensure hygiene, manage inventory, and collaborate with procurement and kitchen teams to maintain service excellence across outlets.

Qualifications

• Graduate in Hotel Management or Hospitality Management or related field.
• Minimum 4+ years in caf, premium restaurant or hospitality industry.
• Experience in specialty caf, chocolate boutique or premium F&B brand is an advantage.

Responsibilities

• Oversee day-to-day caf and F&B operations at the outlet.
• Ensure excellent customer service and handle guest queries professionally.
• Supervise service staff including baristas and service associates.
• Maintain hygiene and brand service standards.
• Monitor inventory and coordinate with store team for stock.
• Prepare daily sales and operational reports.
• Lead training to improve service standards and product knowledge.

Skills

Strong knowledge of caf & restaurant

Excellent customer service

Team leadership

Inventory management

Communication & interpersonal skills

Problem-solving & decision making

Education

Hotel Management / Hospitality Management

Job description

Role Summary:

The F&B Executive will be responsible for overseeing day-to-day caf and food & beverage operations at Manam Chocolate outlets. The role focuses on delivering exceptional customer experience, maintaining service standards, supervising staff, ensuring quality control, and driving operational efficiency aligned with the brand's premium hospitality standards.

Key Responsibilities:

• Oversee daily food & beverage operations at the caf outlet.
• Ensure excellent customer service and handle guest queries or concerns professionally.
• Supervise and guide service staff including baristas and service associates.
• Supervise daily caf and F&B operations to ensure smooth functioning
• Maintain hygiene, food safety, and brand service standards.
• Monitor inventory and coordinate with the store team for stock management.
• Support the Operations Manager in achieving operational and service excellence.
• Ensure all food and beverage service standards are maintained as per company guidelines.
• Monitor opening and closing procedures of the outlet.
• Ensure proper hygiene, cleanliness, and compliance with food safety standards.
• Deliver outstanding guest service and ensure a premium caf experience.
• Handle customer feedback and resolve complaints promptly and professionally.
• Lead, guide, and supervise service staff including baristas, captains, and service associates.
• Conduct on-the-job training to improve service standards and product knowledge.
• Maintain discipline, grooming standards, and teamwork among staff.
• Monitor stock levels of food, beverages, and caf supplies.
• Coordinate with procurement and store teams for timely replenishment.
• Minimize wastage and ensure proper stock rotation.
• Ensure compliance with FSSAI and company hygiene standards.
• Maintain service quality, presentation, and brand standards of Manam Chocolate.
• Prepare daily sales and operational reports.
• Coordinate with kitchen, production, and corporate teams for smooth operations.

Education/ Qualification:

Graduate in Hotel Management / Hospitality Management or relevant field preferred

Experience:

• Minimum 4+ years of experience in caf, premium restaurant, or hospitality industry.
• Experience working in specialty caf, chocolate boutique, or premium F&B brand will be an advantage.

Skills:

• Strong knowledge of caf and restaurant operations
• Excellent customer service and guest handling skills
• Team leadership and staff management
• Inventory management and cost control
• Strong communication and interpersonal skills
• Problem-solving and decision-making ability

Perks & Benefits:

• Competitive salary+ Service charges.
• Employee discounts on Manam products.
• Meals of 2 meal periods.
• Uniform
• Growth opportunities in Indias emerging premium chocolate industry