Operations Manager - Bengaluru

Food Whisperer; Bengaluru; On-site; INR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Competitive compensation package

Career progression opportunities

Collaborative work environment

Job summary

A premier corporate catering solutions provider in Bengaluru is seeking an experienced Operations Manager to oversee their catering division. The ideal candidate should possess strong operations management skills and have prior experience in the food and beverage sector. Responsibilities include managing catering operations, client relationship management, and ensuring adherence to quality and safety standards. This role offers a competitive compensation package and opportunities for career progression within a fast-growing organization.

Qualifications

• Proven experience in Operations Management within the F&B, Hotel, or Corporate Catering sectors.
• Prior experience managing large-volume cafeterias or multi-site catering operations is highly preferred.
• Strong understanding of the Bengaluru market and local logistics.
• Leadership capable of managing large teams during peak service hours.
• Excellent communication skills for client interfacing and stakeholder management.

Responsibilities

• Oversee end-to-end catering operations for corporate client sites.
• Serve as the primary point of contact for administration teams.
• Ensure adherence to FSSAI regulations, HACCP standards, and corporate safety protocols.
• Manage P&L for the assigned region/units and monitor costs to protect profitability.
• Mentor site managers, conduct trainings on hygiene, service etiquette, and team performance.

Skills

Operations Management

Leadership

Communication

Problem Solving

Tech-Savvy

Education

Bachelor’s degree in Hotel Management

Post-graduation in Operations Management

Tools

MS Excel

Reporting tools

Job description

Operations Manager – Food Whisperer – Bengaluru

About Food Whisperer

Food Whisperer is a premier corporate catering solutions provider dedicated to transforming the workplace dining experience. We believe that great food fuels great work. Our mission is to deliver healthy, hygienic, and delicious culinary experiences to corporate offices across Bengaluru. We are looking for passionate leaders to help us maintain our reputation for excellence and innovation in the F&B sector.

About the Role

We are seeking a dynamic and experienced Operations Manager to lead Food Whisperer’s corporate catering division in Bengaluru. The ideal candidate will come with a strong background in Food & Beverage (F&B) or large-scale Corporate Catering operations.

As the Operations Manager, you will be the custodian of the Food Whisperer brand promise at our client sites. You will act as the bridge between our culinary production teams and our corporate clients, ensuring that daily operations run efficiently, profitably, and to the highest standards of hospitality.

Key Responsibilities

1. Operational Excellence

• Oversee end-to-end catering operations for Food Whisperer’s corporate client sites across Bengaluru.
• Ensure timely execution of breakfast, lunch, snacks, and dinner services according to Service Level Agreements (SLAs).
• Develop and implement Standard Operating Procedures (SOPs) to streamline logistics, food dispatch, and on-site service.
• Coordinate with the Central Kitchen/Production team to ensure menu planning meets client expectations and nutritional standards.

2. Client Relationship Management

• Serve as the primary point of contact for corporate administration teams and facility managers.
• Conduct regular operational review meetings with clients to gather feedback and address any service gaps immediately.
• Drive client retention and identify opportunities for up‑selling special event catering within existing accounts.
• Manage the P&L (Profit and Loss) for the assigned region/units.
• Monitor food costs, wastage, and labor costs to ensure profitability without compromising the quality Food Whisperer is known for.
• Manage vendor relationships and procurement logistics for on‑site requirements.
• Lead, mentor, and manage a diverse team of site managers, stewards, and service staff.
• Conduct training sessions on soft skills, hygiene standards, and service etiquette.
• Manage duty rosters, attendance, and performance appraisals.

5. Quality Assurance & Compliance

• Ensure strict adherence to FSSAI regulations, HACCP standards, and corporate safety protocols.
• Conduct surprise audits at client sites to ensure food temperature, taste, and presentation standards meet Food Whisperer’s benchmarks.

Candidate Profile

Experience & Background

• Proven experience in Operations Management within the F&B, Hotel, or Corporate Catering sectors.
• Prior experience managing large-volume cafeterias or multi‑site catering operations is highly preferred.
• Strong understanding of the Bengaluru market and local logistics.
• Leadership: Ability to manage large teams and handle high‑pressure situations during peak service hours.
• Communication: Excellent verbal and written communication skills for client interfacing.
• Problem Solving: Quick decision‑making skills to handle operational bottlenecks.
• Tech‑Savvy: Proficiency in MS Excel and reporting tools for operational analysis.

Education

• Bachelor’s degree in Hotel Management, Hospitality, or a related field is preferred.
• Post‑graduation in Operations Management is a plus.

What We Offer

• A competitive compensation package commensurate with industry standards.
• Opportunity to work with a fast‑growing organization and premium corporate clients.
• A collaborative work environment with significant scope for career progression.

How to Apply

Interested candidates can send their updated CV / Resume to [e-mail] with the subject line: "Application for Operations Manager - Bengaluru".

Senior Level: Director

Employment Type: Full‑time

Job Function: Production, Customer Service, and Other

Industries: Food and Beverage Services, Caterers, and Hospitality

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