Operations Executive (Telecaller)

Redma Ideas; Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Redma Ideas in Navi Mumbai seeks a diligent Operations Associate to manage client telecalling and backend tasks. You will handle calls, coordinate with internal teams, maintain records, and ensure timely updates to stakeholders.

The role emphasizes strong communication, multitasking, and data entry abilities, with a focus on delivering reliable client support and efficient workflow. Prior telecalling experience is valued; familiarity with MS Office is a plus.

Qualifications

• Good communication and telecalling skills.
• Customer-focused and confident approach.
• Basic knowledge of MS Excel/Office.
• Good follow-up and coordination skills.
• Ability to multitask and manage work efficiently.

Responsibilities

• 70% client telecalling and 30% backend operations work.
• Make incoming and outgoing calls to clients.
• Understand client requirements and resolve queries.
• Follow up with clients for pending requirements and updates.
• Coordinate with internal teams for smooth operations.
• Handle data entry, documentation, and backend activities.
• Maintain client records and operational reports.
• Track pending tasks and ensure timely completion.
• Provide regular updates to the concerned team.
• Perform other operational tasks as assigned.

Skills

Communication Skills

Telecalling

Customer Focus

Coordination

Multitasking

Tools

MS Excel/Office

Job description

Job Responsibilities:

• 70% client telecalling and 30% backend operations work.
• Make incoming and outgoing calls to clients.
• Understand client requirements and resolve queries.
• Follow up with clients for pending requirements and updates.
• Coordinate with internal teams for smooth operations.
• Handle data entry, documentation, and backend activities.
• Maintain client records and operational reports.
• Track pending tasks and ensure timely completion.
• Provide regular updates to the concerned team.
• Perform other operational tasks as assigned.

Required Skills:

• Good communication and telecalling skills.
• Customer-focused and confident approach.
• Basic knowledge of MS Excel/Office.
• Good follow-up and coordination skills.
• Ability to multitask and manage work efficiently.Role & responsibilities