Operations Executive - Mumbai

Rentokil PCI; Thane, Navi Mumbai, Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Rentokil PCI is seeking an Operations Executive in Thane with responsibility for ensuring service quality, supervising technicians, and maintaining material readiness across assigned areas.

You will lead daily stand‑ups, conduct audits, monitor performance, coach staff, and collaborate with internal and external stakeholders to drive safety, SOP compliance, and efficient service delivery.

Qualifications

• Availability of trained & certified technicians per guidelines.
• Coach technicians to improve service quality, retention, and SOP compliance.
• Conduct daily stand‑up meetings; communicate safety & job‑specific instructions.
• Ensure availability of tools, materials, and proper stock management as per SOP.
• Conduct customer visits/week (Surprise, Route rides, Audits, Complaints).

Responsibilities

• Core Operations: Ensure availability of trained technicians; coach to improve service quality and SOP compliance.
• Conduct daily stand‑up meetings; communicate safety instructions.
• Ensure stock, tools, and material readiness; manage stock as per SOP.
• Carry out customer visits and audits to identify issues and drive improvements.
• Advanced Operations: analyze issues in service delivery; ensure timely root-cause closure.
• Monitor CO trends and coach underperformers; track material usage.

Skills

Supervision

Audits

Performance monitoring

Stock management

Team collaboration

Safety compliance

Coaching technicians

Customer visits

Job description

Role - Operations Executive

No of Opening - 5

Location - Thane, Ghatkopar, Chunabhatti, Lower Parel, Bhandup

About the Role:

• The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands‑on supervision, audits, and performance monitoring across assigned service areas.
• The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi‑functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

A. Core Operations

• Ensure availability of trained & certified technicians as per guidelines.
• Coach technicians to improve service quality, retention, and SOP compliance.
• Conduct daily stand‑up meetings; communicate safety & job‑specific instructions.
• Ensure availability of tools, materials, and proper stock management as per SOP.
• Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target.

B. Advanced Operations

• Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
• Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
• Monitor technician‑wise CO trends; skill‑up underperformers.
• Track material usage.
• Maintain stock levels aligned with APL and reduce near‑expiry wastage.
• Drive service & product leads through coaching and on‑the‑job support.
• Monitor service productivity, efficiency, and input costs across sites.