Operations Executive

Rentokil PCI; Thane; On-site; INR 350,000 - 520,000; Full time

Job summary

Rentokil PCI is seeking an Operations Executive in Bhandup to manage daily pest control operations, train and certify technicians, and uphold safety and quality standards. The role requires tracking service quality, schedules, and customer satisfaction while overseeing stock, equipment, and branch performance.

You will conduct weekly customer visits, pest audits, and inspections, resolve complaints, and provide coaching to staff to meet KPIs and process compliance.

Qualifications

• B.Sc. in Chemistry, Zoology, or Agriculture.
• Experience in pest management or service operations preferred.
• Proficiency in MS Excel, Word, PowerPoint, and company systems such as iCABS and iAuditor.
• Strong communication, team management, problem-solving, and customer service skills.

Responsibilities

• Manage daily pest control operations and ensure technicians are trained, certified, and properly equipped.
• Conduct daily team briefings on safety, job instructions, and service requirements.
• Monitor service quality, schedules, technician productivity, and customer satisfaction.
• Conduct a minimum of 15 customer visits per week, including pest audits and complaint inspections.
• Ensure compliance with company SOPs, safety guidelines, and proper pesticide handling.
• Manage material stock, consumption, equipment maintenance, and cost control.
• Resolve customer complaints, identify root causes, and ensure timely closure.
• Conduct technician performance assessments and provide coaching and training.
• Monitor service and product leads, operational costs, and branch performance.
• Maintain accurate service records and report operational issues to the Branch Manager.

Skills

Communication skills

Team management

Problem-solving

Customer service

Education

B.Sc. in Chemistry, Zoology, or Agriculture

Tools

MS Excel

MS Word

PowerPoint

iCABS

iAuditor

Job description

Job Designation

Operations Executive

Location

Bhandup

Key Responsibilities

• Manage daily pest control operations and ensure technicians are trained, certified, and properly equipped.
• Conduct daily team briefings on safety, job instructions, and service requirements.
• Monitor service quality, schedules, technician productivity, and customer satisfaction.
• Conduct a minimum of 15 customer visits per week, including pest audits and complaint inspections.
• Ensure compliance with company SOPs, safety guidelines, and proper pesticide handling.
• Manage material stock, consumption, equipment maintenance, and cost control.
• Resolve customer complaints, identify root causes, and ensure timely closure.
• Conduct technician performance assessments and provide coaching and training.
• Monitor service and product leads, operational costs, and branch performance.
• Maintain accurate service records and report operational issues to the Branch Manager.

Key Performance Indicators (KPIs)

• 100% completion of assigned pest audits and technician assessments.
• Keep technician call-out complaints below 3 per month.
• Ensure 100% technician training and certification within company timelines.
• Achieve material consumption targets.
• Score above 90% in online assessments.

Qualification and Skills

• B.Sc. in Chemistry, Zoology, or Agriculture.
• Experience in pest management or service operations preferred.
• Proficiency in MS Excel, Word, PowerPoint, and company systems such as iCABS and iAuditor.
• Strong communication, team management, problem-solving, and customer service skills.