Operations Executive - Logistics

Traya; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Traya is seeking a logistics operations specialist to own brand order execution, monitor shipments, and support courier partner management in a fast-paced environment. You will handle customer escalations and coordinate with couriers and warehouse teams to ensure on-time deliveries.

Daily responsibilities include flagging exceptions, generating reports, and participating in standups with a strong emphasis on accuracy and speed.

Qualifications

• 1–3 years in e‑commerce or D2C logistics operations.
• Familiar with AWB, NDR, and RTO concepts.
• Proficient with Excel/Sheets and courier portals.
• Capable of high-volume, repetitive work with accuracy.
• Excellent communication with courier ops, WH teams, brands, and customers.
• NDR windows are 4 hours; maintain a sense of urgency.

Responsibilities

• Own brand-level order execution and monitor in‑transit shipments.
• Investigate escalations and exceptions; coordinate with couriers and WH.
• Prepare daily/weekly reports: dispatch summary, escalation tracker, SLA scorecard.
• Participate in daily standups and close blockers the same day.
• Coordinate with courier ops for pickups, deliveries, reverses, and reattempts.

Skills

E‑commerce/logistics execution

Excel/Sheets

Strong communication

High-volume processing

Problem solving

Tools

Delhivery Portal

Shiprocket Portal

Courier portals

Job description

You will be part of the logistics ops team handling 20-30K orders/day, 10 courier partners, and 10 warehouses. Depending on assignment, you will own brand-level order execution, manage customer escalations, or support courier partner management. The work is fast, daily, and directly impacts customers.

Possible Assignments

• Brand Ops: Own order flow for a brand. Monitor in-transit shipments, resolve exceptions manifested‑not‑picked, picked‑not‑connected, RAD‑not‑FOFD, speed breaches, status mismatches. Coordinate with couriers and WH team. Attend brand standups.

• Escalations: Investigate customer/order issues — WISMO, delivery failures, wrong item, damaged

  product, refund cases, D7+ stuck shipments. Check courier portals, call customers, coordinate with WH, follow up until closed. 50‑100+ cases/day.

• KAM Support: Track courier SLA compliance, prep data for business reviews, handle L1 courier

Day‑to‑Day

• Monitor control tower dashboards for your scope — flag and act on exceptions before customers notice

• Coordinate with courier ops teams for pickups, delivery failures, reverse pickups, reattempt compliance

• Prepare daily/weekly reports — dispatch summary, escalation tracker, or SLA scorecard depending on track

• Daily morning standup, flag blockers, close action items same day

Must Have

• 1–3 years in e‑commerce or D2C logistics operations. You know what an AWB, NDR, and RTO are.

• Comfortable in Excel/Sheets and courier partner portals (Delhivery, Shiprocket, etc.)

• Can handle high-volume, repetitive work without dropping quality. This is execution, not strategy.

• Good communication — you talk to courier ops, WH teams, brand teams, and sometimes customers daily

• Sense of urgency. Orders don’t wait. NDR windows are 4 hours. Escalated customers are already

  frustrated.

Good to Have

NDR/RTO processing experience. OMS platform familiarity. Escalations management exposure. E‑commerce business background.