Operations Executive

atms; New Delhi; On-site; INR 223,200 - 334,800; Full time

Job summary

A manpower management firm is seeking a Client Operations Executive in New Delhi, responsible for managing client communications and deployment updates. The ideal candidate should possess strong communication skills and basic knowledge of Excel, with opportunities for growth into Operations Management.

Qualifications

• 0–2 years preferred (freshers open if strong in communication).
• Confident in verbal client communication and follow-ups.
• Fast learner, willing to understand manpower deployment operations.

Responsibilities

• Send daily/weekly deployment updates to clients.
• Coordinate with internal hiring team for timely deployment.
• Maintain daily attendance records in coordination with site teams.

Skills

Communication

Coordination

Client Management

Data Management

Education

Graduate (BBA, B.Com, BA, Hotel Management, MBA preferred)

Tools

Excel

Google Sheets

Job description

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We are a manpower and payroll management firm handling multiple client sites across India, specializing in blue-collar deployments (forklift operators, contract labour, etc.). We manage all aspects of site deployment, compliance, PF/ESI, billing, and client coordination.

We are now looking for a Client Operations Executive to manage daily client communication, deployment updates, and operational coordination.

About Us:

We are a manpower and payroll management firm handling multiple client sites across India, specializing in blue-collar deployments (forklift operators, contract labour, etc.). We manage all aspects of site deployment, compliance, PF/ESI, billing, and client coordination.

We are now looking for a Client Operations Executive to manage daily client communication, deployment updates, and operational coordination.

Key Responsibilities:

• Client Coordination:
• Send daily/weekly deployment updates to clients.
• Handle client email communication professionally.
• Follow up on client queries related to attendance, replacements, payroll, and compliance.
• Deployment Support:
• Coordinate with internal hiring team (Anand & team) for timely deployment of operators.
• Update client deployment trackers.
• Track new joining documents, uniform issuance, and other site requirements.
• Compliance Monitoring:
• Ensure PF, ESI, wage revisions, and payslips are sent on time.
• Maintain compliance documentation and trackers.
• Data Management:
• Maintain daily attendance records in coordination with site teams.
• Keep track of monthly billing inputs.
• Prepare weekly MIS reports for management.
• Escalation Handling:
• Proactively identify issues at client sites and escalate them internally for timely resolution.

Key Requirements:

• Strong written and spoken English.
• Ability to draft professional client emails.
• Confident in verbal client communication and follow-ups.
• Basic knowledge of Excel / Google Sheets.
• Fast learner, willing to understand manpower deployment operations.
• Strong coordination and follow-up skills.
• Ability to handle pressure & multiple clients simultaneously.

Educational Qualification:

• Graduate (BBA, B.Com, BA, Hotel Management, MBA preferred but not mandatory)

Experience:

• 0–2 years preferred (freshers open if strong in communication)

Salary Range:

• ₹20,000 to ₹30,000 per month (negotiable based on profile)

Growth Opportunity:

• Direct exposure to client handling.
• End-to-end understanding of manpower deployment operations.
• Long-term opportunity to grow into Operations Manager.

Preferred Candidate Profile:

• Someone looking to build a career in operations/client management, not purely HR.
• Someone comfortable with blue-collar deployment work.
• Someone who wants ownership & responsibility, not just back-office work.

Location Advantage:

• Office based out of Vasant Kunj, South Delhi.
• Should be based in Delhi NCR.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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