Senior Operations Executive (Edtech)

ETHNUS

Bengaluru

On-site

INR 600,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Industry-leading incentive program

Health insurance for employees and dependents

Company-supplied SIM card

Flexible leave entitlements

Flexible work week arrangements

AC travel during work-related travel

Reimbursements for fuel and maintenance

Lodging in AC rooms during outstation travel

Partnerships with leading brands like Google and Zoho

Job summary

ETHNUS is seeking a Senior Operations Executive to enhance the operational efficiency of our training programs in Bengaluru. The role involves stakeholder management, logistical coordination, and administrative tasks with a goal of providing high-quality training experiences. The ideal candidate will possess strong problem-solving skills and proficiency in Microsoft Office.

Qualifications

7-8 years of experience in operations.
Fluency in Kannada, Tamil, and English; Hindi is a plus.
Strong problem-solving and analytical skills.

Responsibilities

Manage and execute operational tasks for training programs.
Engage with stakeholders including freelancers, trainers, and clients.
Maintain operational records and assist in audits.

Skills

Microsoft Office

Problem Solving

Communication

Analytical Skills

Education

Any Graduate

Tools

CRM systems

Microsoft Excel

Job description

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"HR Professional | Expert in Talent Acquisition & Operations | Driving People Strategies for Organizational Success"

Job Description

About Us

Our Vision- To Enable Wow And Delightful Careers

Ethnus is a leading Emerging Technology training provider and has trained over 1.6 million students. Pioneering in employability enhancement and skill development since 2007, Ethnus provides training, certification, and placement support to its students in relevant industry-specific jobs. Ethnus has the honour of being the Cloud expert for Team India in the WorldSkills 2022 competition. We are the Authorized Training Partner of Amazon Web Services (AWS) for the Cloud Computing courses, EC Council for Cyber Security courses, and many more. Our company has been mentioned by Hon. Minister of Education in the Parliament (2019) for delivering high-quality training and mentoring to students. Over 600 higher education institutions around the country trust our services to enhance and build the employability of their students.

Department: Operations

Desired Qualification & Experience: Any Graduate, 7 to 8 years.

Location: Bangalore.

Job Description

Job Description:

As a Senior Operations Executive, you will be responsible for managing and executing various operational tasks to ensure the smooth running of training programs and related activities. Your role will involve interacting with multiple stakeholders, including freelancers, trainers, clients, and students, to deliver high-quality training experiences.

Key Responsibilities:

Stakeholder Interaction:

Engage with freelancers and trainers for training programs and interviews.
Communicate with clients regarding program schedules, clarify doubts, and gather feedback.
Interact with students to collect feedback, clarify queries, and obtain testimonials.

Operational Support:

Manage backend operations tasks such as scheduling meetings, updating attendance, and maintaining program analysis reports.
Handle logistics including travel and accommodation arrangements for trainers and associates.
Maintain records for reimbursements, DA, incentives, and ensure timely processing.

Administrative Tasks:

Develop and maintain reports using Microsoft Office, particularly Word and Excel.
Assist in internal and external audits.
Create test links, upload videos, and proofread content before publication.
Schedule and manage meetings on platforms such as ZOOM, GTW, Microsoft Teams, and Google Meet.

Recruitment:

Support the recruitment of new freelancers by scheduling demos and following recruitment procedures.

Requirements

Prior experience in operations roles, with 1 to 3 years of relevant experience.
Proficiency in Microsoft Office suite, especially Word and Excel.
Excellent written and oral communication skills with attention to detail.
Fluency in Kannada, Tamil, and English; proficiency in Hindi is a plus.
Ability to handle multiple tasks, prioritize effectively, and work under tight deadlines.
Self-motivated, target-oriented, with strong problem-solving and analytical skills.
Basic to advanced knowledge in Excel.
Excellent email communication and phone etiquette.
Familiarity with CRM systems is preferable.

Join our team to contribute to the seamless execution of our training programs and play a crucial role in enhancing the learning experience for our students and clients.

Benefits