Customer Operation ADAS Business Operations Manager

A top industrial automation company; part of top engineering group

Gurugram District

On-site

INR 1,200,000 - 2,000,000

Full time

14 days+

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Job summary

A leading industrial automation company is seeking a Customer Operation ADAS Business Operations Manager in Gurugram. The role involves overseeing operations for ADAS aftermarket installations, collaborating with teams to ensure efficient delivery, and driving customer success. The ideal candidate will have over 8 years of operations management experience, particularly in automotive or fleet services, and a passion for advanced technologies.

Qualifications

8+ years of experience in operations management, preferably in automotive tech or fleet services.
Deep understanding of ADAS systems and aftermarket product ecosystems.
Proven track record in delivery operations.

Responsibilities

Oversee the delivery process for ADAS aftermarket installations.
Develop and implement SOPs for fleet onboarding.
Collaborate with sales and support teams for customer success.

Skills

Operations Management

Customer Success

Data Analysis

Problem Solving

Team Management

Job description

Customer Operation ADAS Business Operations Manager

A top industrial automation company; part of top engineering group Gurgaon, Haryana, India

6 days ago Be among the first 25 applicants

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Oversee the end-to-end delivery process for ADAS aftermarket installations across fleet clients.
Coordinate with logistics, installation and internal teams to ensure timely and efficient deployments.
Monitor and optimize delivery timelines, costs, and quality metrics.
Develop and implement standard operating procedures (SOPs) for fleet onboarding and field operations.
Collaborate with the sales team to streamline post-sale activities, including contract execution, delivery and customer handoff.
Support pricing models, proposals, and RFQs by providing operational insights and cost analyses.
Drive repetitive sales order initiatives by identifying gaps and opportunities in existing customer operations.
Serve as a key point of contact for high-value fleet clients post-deployment, ensuring successful onboarding and product adoption.
Build customer success frameworks to proactively address performance issues, maintenance needs, and software updates.
Partner with technical support and engineering to resolve product-related challenges and ensure customer satisfaction.
Track key success metrics.
Leverage data to identify inefficiencies and continuously improve processes across delivery, support, and customer engagement.
8+ years of experience in operations management, preferably in automotive tech, telematics, or aftermarket fleet services.
Deep understanding of ADAS systems and aftermarket product ecosystems.
Proven track record in customer success and delivery operations.
Passion for innovation, advanced technology systems and entrepreneurship
Proven track record of hiring, building, and scaling operations teams
Preferred currently working with fleet owners or Product Company or automotive industry