Operations Executive

Navishaa Outsourcing Services Pvt. Ltd.; Nagpur District; On-site; INR 450,000 - 600,000; Full time

Job summary

Navishaa Outsourcing Services Pvt. Ltd. in Nagpur, India, invites applications for an Operations Executive role focused on coordinating internal teams, vendors, and customers to ensure smooth service delivery.

The ideal candidate will manage records, support end-to-end order processing, and monitor timelines. Strong communication, Excel skills, and problem-solving ability are essential for success in this position.

Qualifications

• Excellent written and verbal communication skills.
• High attention to accuracy in documentation and reporting.
• Ability to manage multiple operational tasks simultaneously.
• Proficiency in MS Office (especially Excel).
• Strong problem-solving and time-management skills.
• 1–3 years of experience in operations, coordination, or administrative roles.

Responsibilities

• Act as the primary point of contact between internal teams, vendors, and customers, facilitating clear communication, resolving queries, and ensuring seamless coordination across all stakeholders.
• Maintain and organize operational records, reports, documentation, and data in a structured manner, ensuring accuracy, accessibility, and compliance with company standards.
• Support end-to-end order processing, including service coordination, tracking progress, and conducting timely follow-ups to ensure successful delivery and customer satisfaction.
• Monitor and track ongoing tasks, service requests, and operational timelines, ensuring deadlines are met and potential delays are proactively identified and addressed.
• Manage vendor relationships by coordinating orders, tracking purchase orders (POs), and following up on invoices, payments, and delivery schedules to ensure smooth vendor operations.
• Ensure strict adherence to internal operational processes, service-level agreements (SLAs), and company policies, maintaining operational efficiency and consistency.
• Identify operational gaps, inefficiencies, and bottlenecks in processes, and proactively recommend improvements to enhance productivity, reduce delays, and optimize workflows.
• Prepare detailed operational reports, dashboards, and MIS updates, providing insights into performance metrics, ongoing activities, and key operational indicators for management review.
• Handle basic operational escalations by assessing issues, coordinating with relevant teams, and ensuring timely resolution to maintain service quality and stakeholder satisfaction.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Education

Tools

MS Office (Excel)

Job description

Explore this opportunity and see if it’s a perfect match for your career aspirations.

Description

We are seeking a detail-oriented Operations Executive to manage and improve day-to-day operational activities. The role requires strong coordination skills, operational planning, and the ability to work closely with internal teams, vendors, and customers.

Key Responsibilities

Act as the primary point of contact between internal teams, vendors, and customers, facilitating clear communication, resolving queries, and ensuring seamless coordination across all stakeholders.

Maintain and organize operational records, reports, documentation, and data in a structured manner, ensuring accuracy, accessibility, and compliance with company standards.

Support end-to-end order processing, including service coordination, tracking progress, and conducting timely follow-ups to ensure successful delivery and customer satisfaction.

Monitor and track ongoing tasks, service requests, and operational timelines, ensuring deadlines are met and potential delays are proactively identified and addressed.

Manage vendor relationships by coordinating orders, tracking purchase orders (POs), and following up on invoices, payments, and delivery schedules to ensure smooth vendor operations.

Ensure strict adherence to internal operational processes, service-level agreements (SLAs), and company policies, maintaining operational efficiency and consistency.

Identify operational gaps, inefficiencies, and bottlenecks in processes, and proactively recommend improvements to enhance productivity, reduce delays, and optimize workflows.

Prepare detailed operational reports, dashboards, and MIS updates, providing insights into performance metrics, ongoing activities, and key operational indicators for management review.

Handle basic operational escalations by assessing issues, coordinating with relevant teams, and ensuring timely resolution to maintain service quality and stakeholder satisfaction.

Employment Type

Full-Time

Experience

1–5 years

Department

Commercial

Location

Nagpur, India

Requirements

Required Skills

Excellent written and verbal communication skills.

High attention to accuracy in documentation and reporting.

Ability to manage multiple operational tasks simultaneously.

Proficiency in MS Office (especially Excel).

Strong problem-solving and time-management skills.

Qualifications

1–3 years of experience in operations, coordination, or administrative roles.

Experience in IT services, MSP, SaaS, or technology organizations is an advantage.

About Navishaa

Navishaa.Com

Navishaa.Com is the India/Nagpur entity for the global system integrator GetMax.Ae Group, with a presence in the USA and Middle East. Navishaa.Com builds teams of Microsoft-certified professionals to deliver international projects in Artificial Intelligence, Cloud Computing, Infrastructure, Business Applications, Power Apps, Power Platform, Low-Code/No-Code development, and IT Security.