Operations Executive

Digitide; Hardoi; On-site; INR 400,000 - 700,000; Full time

Job summary

Digitide seeks an Operations Executive to optimize back-office functions and support the customer care team. You will improve data entry, records, and administrative workflows to boost efficiency and accuracy in service delivery.

Responsibilities include handling inquiries, monitoring metrics, and training staff while ensuring compliance with policies. Strong communication and analytical skills are essential for success.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Min 3 years of experience in operations or customer care, preferably in BFSI.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office suite and other relevant software for data management and reporting.
• Analytical mindset with the ability to interpret data and make data-driven decisions.

Responsibilities

• Manage and oversee back-office operations, including data entry, record-keeping, and administrative tasks.
• Ensure accurate and timely processing of customer inquiries and requests, working closely with the customer care team.
• Implement and maintain efficient operational processes and workflows to improve overall productivity.
• Monitor and analyze back-office performance metrics to identify areas for improvement and optimize resource allocation.
• Collaborate with the customer care team to resolve complex customer issues and provide effective solutions.
• Maintain a high level of customer satisfaction by ensuring prompt and accurate responses to customer inquiries.
• Train and mentor back-office staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
• Develop and implement strategies to enhance customer care processes, focusing on continuous improvement.
• Stay updated with industry trends and best practices in back-office operations and customer care.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Skills

Communication skills

Analytical mindset

Time management

Customer-centric

Education

Bachelor's degree in Business Administration/Operations Management

Tools

MS Office

Data reporting tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in overseeing and optimizing the back-office functions within our company. Your primary focus will be on enhancing operational efficiency and ensuring that our customer care team has the necessary support to deliver exceptional service. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.

Responsibilities

• Manage and oversee back-office operations, including data entry, record-keeping, and administrative tasks.
• Ensure accurate and timely processing of customer inquiries and requests, working closely with the customer care team.
• Implement and maintain efficient operational processes and workflows to improve overall productivity.
• Monitor and analyze back-office performance metrics to identify areas for improvement and optimize resource allocation.
• Collaborate with the customer care team to resolve complex customer issues and provide effective solutions.
• Maintain a high level of customer satisfaction by ensuring prompt and accurate responses to customer inquiries.
• Train and mentor back-office staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
• Develop and implement strategies to enhance customer care processes, focusing on continuous improvement.
• Stay updated with industry trends and best practices in back-office operations and customer care.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations or customer care role, preferably in the BFSI industry.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using MS Office suite and other relevant software for data management and reporting.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Willingness to learn and adapt to new technologies and processes.
• A self-starter with a positive attitude and a passion for delivering exceptional customer experiences.

Job Info

• Job Identification 267040
• Job Category Customer Support/Operations | BPM