Operations Executive

Flipkart; Karnataka; On-site; INR 180,000 - 320,000; Part time

Job summary

Flipkart Group, based in India, seeks a Contractual Logistics Associate to coordinate delivery schedules, assign drivers, and optimize routes using logistics software. You will monitor real-time status, track KPIs, and prepare MIS reports while resolving customer issues and ensuring service center operations.

The role requires a Graduate degree with 1–2+ years in logistics, strong Excel/Sheets skills, and vendor-management knowledge.

Qualifications

• Graduate degree with 1–2+ years in logistics/supply chain.
• Proficiency in MS Excel/Google Sheets, logistics software, and strong communication.
• Ability to work in a fast-paced environment and lead a team.
• Knowledge of Vendor Management.

Responsibilities

• Coordinate delivery schedules, assign drivers, and optimize routes.
• Monitor real-time delivery status, KPIs, and MIS reports.
• Resolve delivery issues, customer complaints, and RTO/NDR cases.
• Ensure safety/quality standards and maintain service center operations.
• Liaise between customers, drivers, and hub/warehouse teams.
• Manage the Proof of Delivery process.
• Identify and fix operational gaps in losses and supply chain.
• Address operational challenges with problem-solving.

Skills

MS Excel

Google Sheets

Logistics software

Communication skills

Team management

Vendor management

Education

Graduate degree

Job description

Please find the job details below: -

Job Type: Contractual

Contract Period: 11 months

Job Description

Role & Responsibilities:

• Coordinate delivery schedules, assign drivers, and optimize routes using software.
• Monitor real-time delivery status, track KPIs, and prepare daily/weekly operational (MIS) reports.
• Resolve delivery issues, customer complaints, and RTO/NDR (Return to Origin/Non-Delivery Report) cases.
• Ensure compliance with safety/quality standards and maintain service center operations.
• Liaise between customers, drivers, and internal teams (Hub/Warehouse).
• Manage the Proof of Delivery process.
• Identify and fix operational gaps within the losses and supply chain processes.
• Problem-solving related to operational challenges.

Requirements:

• Graduate degree, often with 1-2+ years of relevant logistics/supply chain experience.
• Proficiency in MS Excel/Google Sheets, logistics software and communication skills - Mandatory
• Ability to work in a fast-paced environment and handle a team
• Knowledge of Vendor Management