JOB DESCRIPTION
Job Title: Operations Executive
Department: Operation
Position & Reporting: Reports to Director
Job Purpose
The role involves close coordination with vendors and workshops to prepare materials and track product progress. It includes performing quality checks, measuring product sizes, supervising dispatches, and monitoring logistics to ensure timely deliveries. The Operations Executive also maintains records of operational activities, handles issues related to vendor-supplied products, and supports the overall operations team in ensuring eciency and accuracy.
Key Responsibilities
- Ensure vendor workshops are working as per timelines and track material preparation and product progress
- Oversee the readiness of raw material and nished goods required for production or dispatch
- Perform inspections of incoming and outgoing products; check measurements, nishes, and packaging to ensure standards are met
- Assist in operational processes during import/export activities, ensuring proper documentation and quality compliance
- Supervise product dispatches, verify packaging, and track shipments until delivery
- Communicate with vendors regarding material requirements, product corrections, and delivery schedules
- Maintain accurate records of product progress, dispatch details, and vendor deliveries
- Address issues with materials or products supplied by vendors and ensure corrective actions are taken
- Coordinate with oce teams and management to update progress reports, timelines, and challenges
- Ensure all operational activities follow company procedures and safety/quality standards
- Take initiative in resolving operational issues proactively
- Provide assistance and cooperation to colleagues for smooth team functioning
- Maintain polite, professional, and courteous communication at all times
- Follow company policies and maintain discipline and accountability
- Perform any other tasks assigned by management from time to time
Key Result Areas (KRAs)
- A. Workshop & Vendor Coordination
- Track progress of materials/products at vendor workshops on a regular basis
- Ensure timely completion of work as per requirements and committed timelines
- Maintain smooth communication with vendors to avoid delays or misunderstandings
- Reduce production bottlenecks through continuous follow-ups
- B. Material & Product Readiness
- Check availability of raw materials and nished goods before production or dispatch
- Ensure materials are arranged as per operational schedules
- Prevent delays caused due to material shortages or mismanagement
- Support uninterrupted workflow by planning readiness in advance
- C. Quality Assurance
- Perform quality checks on size, nish, and packaging of products
- Ensure all products meet dened company standards and client expectations
- Identify defects, damages, or incorrect specications before dispatch
- Report and resolve issues with defective or incorrect products to minimize rework or returns
- D. Dispatch & Logistics
- Oversee complete product dispatch processes from packing to shipment
- Verify packaging quality and accuracy before dispatch
- Track shipments and ensure timely delivery to clients
- Coordinate with logistics partners to avoid delays or damages
- E. Import/Export Support
- Assist in handling operational tasks related to imports and exports
- Ensure proper documentation and compliance during international shipments
- Support smooth customs clearance and shipment processing
- Maintain quality and accuracy in all related documentation
- F. Record Keeping & Reporting
- Maintain updated records of material flow, vendor activities, and dispatches
- Track daily operational progress and maintain data accuracy
- Provide regular updates and reports to management
- Ensure documentation is organized for audit and review purposes
- G. Problem-Solving
- Address vendor or operational challenges quickly and eciently
- Take corrective actions to avoid delays or rework
- Suggest improvements in processes to enhance operational eciency
- Ensure minimal disruption to production and delivery schedules
- H. Internal Collaboration
- Coordinate with oce teams for smooth operations and information flow
- Share timely progress updates with management
- Support cross-functional teams to achieve operational goals
- Maintain alignment between vendors, logistics, and internal teams
- I. Team Support & Professional Conduct
- Take initiative in resolving operational issues proactively without constant supervision
- Provide assistance and cooperation to colleagues for smooth team functioning
- Maintain polite, professional, and courteous communication at all times
- Follow company policies and maintain discipline and accountability
- Demonstrate responsible behavior and ownership of assigned tasks
- Contribute positively to team culture and overall workplace environment
Qualications:
- Bachelors degree in Business Administration, Operations Management, or a related eld.
- Proven experience in operations management or a similar role.
- Strong analytical skills and the ability to interpret data eectively.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Procient in MS Oce and operations management software.
- LPA- 3-4 L