Operations Executive

Gointegra Facility Management; India; Remote; INR 420,000 - 620,000; Full time

Job summary

Gointegra Facility Management is seeking an organized Facility Executive to oversee the day-to-day operations of multiple residential sites from the back office in Chennai, Tamil Nadu. You will monitor site performance, track staffing and attendance, coordinate with Operations Managers, ensure housekeeping, security, technical and horticultural services run smoothly, and prepare monthly management reports.

The role requires a minimum of 3+ years in FM, good English communication, and a proactive

Qualifications

• Minimum 3+ years of experience in the Facility Management (FM) industry is mandatory.
• Any educational qualification is acceptable.
• Good English communication skills.
• Knowledge of day-to-day facility operations.
• Experience in handling both Technical and Soft Services is preferred.

Responsibilities

• Monitor the day-to-day operations of all residential sites from the back office.
• Track site performance, staffing, attendance, and manpower deployment with support from the Operations Managers (OMs).
• Monitor facility management activities including housekeeping, security, technical, and horticulture services.
• Schedule and conduct monthly back-office review meetings with the Operations Team to review site performance and operational progress.
• Ensure Operations Managers submit monthly operational metrics/KPIs within the defined timeline.
• Review the submitted monthly metrics against assigned targets and ensure the Operations Team is achieving the required performance levels.
• Identify performance gaps, prepare corrective action plans, and follow up with the respective Operations Managers until closure.
• Coordinate with Facility Managers and Site Teams to ensure smooth and efficient operations.
• Track client complaints, escalations, and ensure timely closure.
• Monitor statutory compliance, SOP adherence, and service quality across all sites.
• Analyse operational reports and identify areas requiring improvement or corrective action.
• Coordinate with HR, Finance, Procurement, and Operations teams for site requirements.
• Prepare and provide monthly management reports covering operational performance, KPI achievement, major issues, corrective actions, and overall site status.
• Escalate critical operational issues and target deviations to management with recommended action plans.

Skills

English

Facility ops

Tech & Soft services

Job description

Urgent Hiring - Facility Executive

Job Opening Name: Operations Executive

City: Chennai

State: Tamil Nadu

Country: India

Job Type: Full time

Responsibilities

• Monitor the day-to-day operations of all residential sites from the back office.
• Track site performance, staffing, attendance, and manpower deployment with support from the Operations Managers (OMs).
• Monitor facility management activities including housekeeping, security, technical, and horticulture services.
• Schedule and conduct monthly back-office review meetings with the Operations Team to review site performance and operational progress.
• Ensure Operations Managers submit monthly operational metrics/KPIs within the defined timeline.
• Review the submitted monthly metrics against assigned targets and ensure the Operations Team is achieving the required performance levels.
• Identify performance gaps, prepare corrective action plans, and follow up with the respective Operations Managers until closure.
• Coordinate with Facility Managers and Site Teams to ensure smooth and efficient operations.
• Track client complaints, escalations, and ensure timely closure.
• Monitor statutory compliance, SOP adherence, and service quality across all sites.
• Analyse operational reports and identify areas requiring improvement or corrective action.
• Coordinate with HR, Finance, Procurement, and Operations teams for site requirements.
• Prepare and provide monthly management reports covering operational performance, KPI achievement, major issues, corrective actions, and overall site status.
• Escalate critical operational issues and target deviations to management with recommended action plans.

Required Skills & Eligibility

• Minimum 3+ years of experience in the Facility Management (FM) industry is mandatory.
• Any educational qualification is acceptable.
• Good English communication skills.
• Knowledge of day-to-day facility operations.
• Experience in handling both Technical and Soft Services is preferred.