Operation Manager- Residential

Gointegra Facility Management; India; Remote; INR 900,000 - 1,500,000; Full time

Job summary

Gointegra Facility Management in Chennai is seeking a Senior Manager - Operations to lead a cluster of residential communities. You will oversee end-to-end facility operations, recruit and train staff, monitor SLAs, and drive profitability across multiple sites.

The ideal candidate has 8–15 years of FM experience, strong leadership and client-facing skills, and the ability to manage 10+ site teams. Travel in Chennai is required (30–40%).

Qualifications

• 8–15 years of experience in Facility Management Services.
• Should have managed at least 10+ facility managers directly.
• Should be able to manage 10+ sites (residential, commercial)
• End-to-end site management includes operation and payment.

Responsibilities

• Facility Management: End-to-end operations including recruitment, training, reporting SLA-based reviews; MEP knowledge preferred.
• People management: mentoring, training, grooming staff; optimize resource utilization.
• Customer handling: handle SLA escalations and site visits; client facing role.
• Leadership: supervise and coordinate facility services and drive process improvements.
• Communication: strong written and verbal skills; interact with all levels of the organization.
• Presentation: prepare monthly operation metrics and present to leadership; represent in meetings.
• Business Development: coordinate with sales for leads and new project surveys.
• Project Management: manage multiple projects; review action items and present monthly scorecards.

Skills

Leadership

People management

Customer handling

Communication

Presentation skills

Project management

Business development

Facility management

Education

B.E (EEE) / B.E-Electrical

Job description

Job Summary

Senior Manager - Operations for managing cluster of residential apartment communities in Chennai. We are looking for a dynamic personality with result oriented attitude, an expert in Facility Management Industry who can handle operations of the Cluster. Candidate with Minimum 8 to 15 years of experience in Facility Management Services can apply.

Responsibilities

• Facility Management: Responsible for end to end operations, including recruitment, training, reporting SLA based operational reviews. Strong knowledge on MEP technical services areas preferred.
• People management: Mentoring, Training Grooming people. Ability to handle manpower in an effective way and specify tasks and effective utilization of the available resource.
• Customer handling: Handling SLA Escalation to exceed customer expectations, frequent site visit as the role is client facing.
• Leadership Skills: Supervise and coordinate all activities related to facility services, identify process improvements and delivering significant value to the customers.
• Strong Communication: Excellent writing and verbal communication skills, the ability to interact credibly with all levels in an organization, tailoring communications effectively for facility managers, clients and leadership team.
• Strong Presentation Skills: Prepare monthly operation metrics, present to leadership team. Presents accomplishments at Open House meeting / AGM meeting on behalf of company.
• Business Development: Coordinate with sales team for lead generation, revenue generation, new project survey new client acquisition.
• Project Management: Good experience in managing multiple projects, conduct regular reviews both offline/online track the closure of action items. Present the monthly score card to Management.

Requirements

• Report to Business Head - Operations.
• Ensure maximum profitability (PL) of the contract
• Should have managed at least 10+ facility managers directly
• Should be able to manage at least 10+ sites (residential, commercial)
• Review monthly MMR for each site action items closures
• Manage contract renewals
• Execute monthly random site audits
• Obtain monthly customer feedback
• Evaluate daily facility reports take corrective actions
• End to end sites management includes operation and payment
• Work with HR to conduct training programs for key staffs
• Liaoning with government bodies
• 30 to 40% travel is required within Chennai

Additional Details

• Job location: Chennai
• Industry Type: Residential Facility Management
• Role Category: Operations
• Job Type: Full time, Permanent
• Education: B.E (EEE) / B.E-Electrical

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