Spa Manager

Ode Spa.Wellness; Chennai District; On-site; INR 334,800 - 558,000; Full time

Job summary

Ode Spa.Wellness is seeking a Duty Manager in Chennai, Tamil Nadu. The Duty Manager will ensure smooth operations, supervise teams, and maintain high guest satisfaction.

This role involves managing daily tasks such as appointments, sales targets, and customer interactions. The ideal candidate possesses strong leadership, communication skills, and a knack for resolving guest issues effectively.

Join us to lead our dedicated team and enhance guest experiences while maintaining our spa's ambiance and service excellence.

Qualifications

• Ability to independently handle daily operations and ensure smooth coordination.
• Excellent interpersonal skills to deliver memorable guest experiences.
• Clear communication with guests, team members, and management.
• Strong upselling and cross-selling abilities to meet sales targets.
• Ability to lead by example and resolve on-ground issues.
• Basic understanding of inventory flow.
• Quick thinking and effective decision-making in dynamic environments.
• Consistent focus on maintaining standards.

Responsibilities

• Oversee frontline operations and shift management.
• Coordinate appointment schedules and therapist allocations.
• Greet guests warmly and ensure service standards are met.
• Address guest complaints and special requests promptly.
• Maintain high hygiene and cleanliness standards.

Skills

Guest Handling & Service Orientation

Sales Orientation

Communication Skills

Leadership

Problem-Solving

Attention to Detail

Job description

Job Description

Location: Outlet-Based CCMA

Reporting To: Spa Manager / Operations Manager

Role Summary

The Duty Manager acts as the front-line leader responsible for ensuring smooth day‑to‑day operations during their shift. This includes supervising the team, achieving sales targets, ensuring guest satisfaction, managing inventory and cash handling, and maintaining spa ambiance. The role bridges operational execution with service excellence and plays a crucial role in the guest experience journey.

Key Responsibilities

• Oversee frontline operations and shift management, ensuring smooth functioning of the spa during assigned shifts and following SOPs.
• Coordinate appointment schedules, therapist allocations, and walk‑in management to reduce guest wait time.
• Maintain lobby presentation and actively participate in guest engagement activities.
• Greet guests with warmth and professionalism; ensure every interaction aligns with brand service standards.
• Address and resolve guest complaints, feedback, and special requests on the spot, escalating when necessary.
• Maintain high standards of service delivery, ambiance, and cleanliness to ensure a superior guest experience.
• Meet personal sales targets and contribute to outlet revenue by promoting services, upgrades, and retail products.
• Train and motivate team members on upselling techniques, loyalty programs, and cross‑selling practices.
• Monitor daily sales reports and initiate corrective actions in collaboration with the Spa Manager.
• Manage billing, cash transactions, and reconciliation at the end of the shift; ensure accurate entry of sales and guest data into spa software or POS.
• Prepare daily shift reports including revenue, guest count, complaints, and other operational KPIs.
• Manage inventory and supplies: ensure stock availability, conduct daily inventory checks, notify Spa Manager for re‑order or replenishment, and prevent misuse or wastage by following dispensing protocols.
• Act as the go‑to person for spa associates and therapists, resolving operational issues.
• Brief team members at the start of each shift about bookings, offers, guest preferences, and special cases.
• Ensure team grooming, punctuality, and professional conduct at all times.
• Conduct floor checks to maintain hygiene, cleanliness, and spa ambiance; adhere to COVID safety protocols, guest privacy, and health regulations; follow SOPs strictly.
• Support execution of promotional offers, packages, and local campaigns directed by the Spa Manager; track offer‑specific sales and report effectiveness to management.

Requirements

• Shift Management: Ability to independently handle daily operations and ensure seamless coordination during the shift.
• Guest Handling & Service Orientation: Excellent interpersonal skills to deliver memorable guest experiences and address concerns effectively.
• Communication Skills: Clear and professional communication with guests, team members, and management.
• Sales Orientation: Strong upselling and cross‑selling ability to meet personal and outlet sales targets.
• Leadership: Capability to lead by example, guide team members during service, and resolve on‑ground issues.
• Inventory Awareness: Basic understanding of inventory flow and ability to monitor supply needs during the shift.
• Problem‑Solving: Quick thinking and effective decision‑making in dynamic spa environments.
• Attention to Detail: Consistent focus on maintaining spa hygiene, ambiance, SOP compliance, and service standards.