Operations Executive

RINIROY BEAUTY; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

RINIROY BEAUTY is seeking an Operations Executive to manage day-to-day operations across customer support, orders and inventory. You will ensure a smooth experience from order placement to doorstep delivery.

Ideal candidates are organized, proactive and detail-oriented, with 1–2 years in operations or e-commerce. Proficiency with Excel/Google Sheets and strong English communication are essential; D2C exposure is a plus.

Qualifications

• Strong written and verbal English communication is required.
• Be highly organized with sharp attention to detail.
• Capable of following up tasks through to closure and managing multiple priorities.
• Experience in operations, e-commerce or a similar role is preferred.

Responsibilities

• Manage day-to-day customer support across WhatsApp, email and other channels.
• Oversee order processing, deliveries and inventory management.
• Coordinate with packing teams to ensure timely dispatch.
• Track shipments, handle delays and coordinate with courier partners.
• Maintain accurate inventory and order trackers across systems.
• Escalate recurring delivery issues when needed.

Skills

Communication in English

Organization

Attention to detail

Follow-up & closure

Multitasking

Problem solving

Proactiveness

Tools

Excel/Google Sheets

Job description

RINIROY BEAUTY is India’s first beauty brand built exclusively for medium to rich Indian skin tones. We’re building products that solve the everyday makeup challenges for women have been taught to accept - from foundations that look grey to lip shades that disappear on deeper skin. Every product we create starts with one belief:brown skin doesn't need correction, it deserves curation. (https://riniroybeauty.com/)

Role Description

We are looking for anOperations Executiveto manage the day-to-day operations of our growing beauty brand. You will work across three key areas:customer support, order deliveries and inventory management,ensuring customers receive a smooth experience from the moment they place an order until it reaches their doorstep. This is a hands-on role for someone who is organised, proactive, detail-oriented and enjoys solving problems.

What you\'ll do

Customer Support

• Manage daily customer queries across WhatsApp, email and other support channels.
• Help customers with order status, delivery delays, address changes, replacements and other order-related concerns.
• Handle customer concerns with empathy and ensure issues are followed through to resolution.
• Proactively communicate with customers when there are delays or delivery issues.

Orders and Logistics

• Manage day-to-day order processing and fulfilment.
• Coordinate with the packing team to ensure orders are dispatched on time.
• Track delayed, stuck and undelivered shipments and coordinate with courier partners for resolution.
• Manage NDRs, RTOs, reshipments and replacement orders.
• Escalate recurring or unresolved delivery issues when required.
• Maintain accurate inventory and order trackers.
• Monitor stock levels and flag low-stock situations.
• Track incoming inventory and restocks.
• Support regular stock reconciliation and inventory counts.
• Ensure inventory and order information is accurately maintained across systems.

Qualifications

• 1–2 years of experience in operations, e-commerce, customer support or a similar role.
• Comfortable working withExcel/Google Sheetsand maintaining trackers.
• Strong written and verbal communication skills in English.
• Highly organised with strong attention to detail.
• Good at following up and taking tasks through to closure.
• Comfortable coordinating with customers, courier partners and internal teams.
• Able to manage multiple priorities and solve day-to-day problems independently.
• Willing to learn quickly and take ownership.

Experience with a D2C or e-commerce brand is a plus, but not mandatory.