E-Commerce Operations Manager

Light Up Lifestyle; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Light Up Beauty is a fast-growing Indian beauty and wellness brand seeking a hands-on Operations Manager in Delhi NCR to build and manage scalable systems as we scale. The role requires D2C experience in e-commerce and a strong focus on order flow, inventory and logistics across multiple channels.

You'll coordinate with marketing, sales, and logistics, oversee the Customer Support team for same-day shipping, and ensure GST compliance with the CA. This is a full-time, on-site role in Delhi.

Qualifications

• 2–5 years' experience in e-commerce, D2C, FMCG, beauty.
• Strong experience in e-commerce operations, inventory and logistics.
• Excellent Excel skills required (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience with Amazon Seller Central, Shopify and marketplace operations.
• Highly organized, analytical and detail-oriented.

Responsibilities

• Manage daily order processing, dispatches, RTOs and cancellations across Shopify, Amazon, Flipkart, Myntra, Blinkit and Swiggy, with a focus on reducing RTOs and cancellations.
• Manage inventory across all channels, maintain daily inventory records and minimum stock thresholds, and schedule replenishment shipments.
• Monitor inventory expiry and alert the Marketing team about products expiring within 6 months.
• Manage website shipping through Shopify & Delhivery and marketplace shipments, including Amazon.
• Maintain accurate operational reports in Microsoft Excel and be proficient in Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS and IF formulas.
• Manage and coordinate the Customer Support team, ensuring Same-Day Shipping and improving conversions from abandoned carts and WhatsApp queries.
• Coordinate with logistics partners to resolve late deliveries, NDRs, weight discrepancies and other shipping issues.
• Maintain all purchase and invoice records and liaise with the CA for regular GST filings and tax compliance.
• Raise and track POs for packaging, raw materials and finished goods and coordinate with vendors for timely supplies.

Skills

E-commerce operations

D2C

Inventory management

Excel skills

Amazon Seller Central

Shopify

Marketplaces

Detail-oriented

Tools

Pivot Tables

VLOOKUP/XLOOKUP

SUMIFS

IF formulas

Job description

We're Hiring: Operations Manager Light Up Beauty About Us Light Up Beauty is a fast-growing Indian beauty and wellness brand creating innovative, effective and aesthetically beautiful products. With a growing presence across D2C and leading marketplaces, we're looking for a hands-on Operations Manager to help us build and manage efficient systems as we scale.

MANDATORY : CANDIDATE MUST HAVE D2C EXPERIENCE IN ECOMMERCE

- order management and inventory support .

Role & responsibilities

Key Responsibilities

• Manage daily order processing, dispatches, RTOs and cancellations across Shopify, Amazon, Flipkart, Myntra, Blinkit and Swiggy, with a focus on reducing RTOs and cancellations.
• Manage inventory across all channels, maintain daily inventory records and minimum stock thresholds, and schedule replenishment shipments.
• Monitor inventory expiry and alert the Marketing team about products expiring within 6 months.
• Manage website shipping through Shopify & Delhivery and marketplace shipments, including Amazon.
• Maintain accurate operational reports in Microsoft Excel and be proficient in Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS and IF formulas.
• Manage and coordinate the Customer Support team, ensuring Same-Day Shipping and improving conversions from abandoned carts and WhatsApp queries.
• Coordinate with logistics partners to resolve late deliveries, NDRs, weight discrepancies and other shipping issues.
• Maintain all purchase and invoice records and liaise with the CA for regular GST filings and tax compliance.
• Raise and track POs for packaging, raw materials and finished goods and coordinate with vendors for timely supplies.

Preferred candidate profile

What We’re Looking For

• 2-5 years' experience in e-commerce, D2C, FMCG, beauty or a related industry.
• Strong experience in e-commerce operations, inventory and logistics.
• Excellent Excel skills are essential.
• Experience with Amazon Seller Central, Shopify and marketplace operations.
• Highly organised, analytical and detail-oriented.
• A hands-on problem solver who takes ownership and can work independently in a fast-growing environment.

Location: Delhi NCR | Full-time