Operations Manager/Head

1% Club; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A D2C beauty brand in Mumbai is looking for an Operations Manager to build and scale its operational backbone. You will manage everything from vendor sourcing to product delivery, ensuring operational efficiency. Key responsibilities include overseeing production timelines, packaging procurement, and inventory planning. The ideal candidate has experience in D2C or FMCG operations and strong analytical skills. Compensation includes a competitive salary plus performance-linked incentives.

Responsibilities

• Manage production timelines with labs and manufacturers.
• Oversee packaging procurement and vendor coordination.
• Build inventory planning and demand forecasting.
• Handle warehousing, shipping partners and last-mile delivery.
• Track COGS, margins and operational KPIs.
• Set up D2C processes including returns, customer support and fulfillment.
• Create scalable SOPs as the brand grows.

Skills

Experience in D2C, FMCG or skincare operations

Strong Excel and number logic

Vendor negotiation skills

Ability to work in an early-stage startup environment

Detail-oriented and structured thinker

Job description

As Operations Manager of a D2C brand, you will be responsible for building and scaling the complete operational backbone of the company, from sourcing from the vendors of raw material to the final product.

Key Responsibilities

• Manage production timelines with labs and manufacturers
• Oversee packaging procurement and vendor coordination
• Build inventory planning and demand forecasting
• Handle warehousing, shipping partners and last-mile delivery
• Track COGS, margins and operational KPIs
• Set up D2C processes including returns, customer support and fulfillment
• Create scalable SOPs as the brand grows

Requirements

• Experience in D2C, FMCG or skincare operations
• Strong Excel and number logic
• Vendor negotiation skills
• Ability to work in an early-stage startup environment
• Detail-oriented and structured thinker

Nice to have

• Beauty or personal care experience
• Knowledge of formulation costing
• Experience launching new SKUs

Compensation

• Competitive fixed salary + ESOP
• Performance-linked growth incentives

We believe your experience and leadership can play a key role in building Moro Maa into a globally respected beauty brand rooted in Moroccan heritage and Indian scale.

We look forward to building this journey together.