Operations Executive

Digitide; Delhi; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Digitide seeks an Operations Executive to oversee daily back-office activities for the CLM Domestic BFSI segment, ensuring SLA adherence and smooth coordination between Customer Care Executives, internal teams, and clients.

The role focuses on process optimization, record-keeping, and driving continuous improvement to support high-quality customer experiences. Ideal candidates hold a relevant degree and 2+ years in back-office operations.

Formación

• 2+ years of experience in back-office operations, preferably in BFSI.
• Strong knowledge of CLM (Contract Lifecycle Management) processes.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and back-office management tools.
• Ability to analyze data and produce actionable insights.
• Detail-oriented with strong organizational abilities.

Responsabilidades

• Monitor and manage daily back-office operations to meet SLA targets.
• Coordinate with Customer Care Executives to resolve client inquiries and issues promptly.
• Maintain accurate records of transactions, communications, and compliance documentation.
• Analyze operational metrics and generate performance reports for senior management.
• Identify process bottlenecks and implement improvement initiatives.
• Facilitate training and knowledge sharing for back-office staff.
• Ensure adherence to regulatory and internal policy requirements.
• Act as the escalation point for complex client or operational problems.
• Collaborate with cross-functional teams to align operational activities with business goals.
• Prepare and present weekly status updates to the department head.

Conocimientos

Communication skills

Data analysis

Attention to detail

Ability to work under pressure

Educación

Bachelor's degree in Business Administration, Finance or related field

Herramientas

MS Office

Back-office tools

Descripción del empleo

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Operations Executive will manage the day‑to‑day back‑office activities for the CLM Domestic BFSI segment, ensuring seamless coordination between Customer Care Executives, internal teams, and clients. This role focuses on maintaining service level agreements, optimizing processes, handling documentation, and driving continuous improvement to support high‑quality customer experiences.

Responsibilities

• Monitor and manage daily back‑office operations to meet SLA targets.
• Coordinate with Customer Care Executives to resolve client inquiries and issues promptly.
• Maintain accurate records of transactions, communications, and compliance documentation.
• Analyze operational metrics and generate performance reports for senior management.
• Identify process bottlenecks and implement improvement initiatives.
• Facilitate training and knowledge sharing for back‑office staff.
• Ensure adherence to regulatory and internal policy requirements.
• Act as the escalation point for complex client or operational problems.
• Collaborate with cross‑functional teams to align operational activities with business goals.
• Prepare and present weekly status updates to the department head.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 2+ years of experience in back‑office operations, preferably in BFSI.
• Strong understanding of CLM (Contract Lifecycle Management) processes.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and back‑office management tools.
• Ability to analyze data and produce actionable insights.
• Detail‑oriented with strong organizational abilities.
• Experience handling customer escalations and issue resolution.
• Knowledge of regulatory compliance standards in the financial sector.
• Ability to work under pressure and meet tight deadlines.

Job Info

• Job Identification 271767
• Job Category Customer Support/Operations | BPM