Operations Executive

Digitide; Nagpur District; Vor Ort; INR 400.000 - 650.000; Vollzeit

Zusammenfassung

Digitide is seeking an Operations Executive to support the Customer Care Executive (CCE) team. The role focuses on ensuring efficient operations, accurate data handling, and proactive customer service improvements.

The ideal candidate will be organized, detail-oriented, and capable of coordinating across teams while maintaining high standards of customer experience and compliance.

Qualifikationen

• Bachelor's degree in Business Administration, Customer Service, or related field.
• 2–3 years of experience in a customer service or operations role, preferably BFSI.
• Excellent communication and interpersonal skills with the ability to build rapport with customers.

Aufgaben

• Assist the Customer Care Executive (CCE) team in handling customer inquiries and providing accurate information.
• Coordinate with various teams and departments to ensure smooth operations.
• Maintain and update customer records and databases accurately.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency.
• Collaborate with the CCE team to resolve complex customer issues.
• Provide regular reports and insights on customer interactions and trends.
• Train and mentor new team members on operational procedures.
• Ensure compliance with company policies and industry regulations.
• Stay updated with industry trends and best practices in customer service.

Kenntnisse

Excellent communication

Organizational skills

Analytical mindset

Problem-solving

Team collaboration

Customer-centric

MS Office

CRM software

Ausbildung

Bachelor's degree

Tools

MS Office

CRM software

Jobbeschreibung

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in our company's success by supporting the Customer Care Executive (CCE) team. Your primary focus will be to ensure efficient and effective operations, enabling the CCEs to deliver exceptional customer experiences. This role is perfect for someone who is organized, detail-oriented, and passionate about providing excellent support.

Responsibilities

• Assist the CCE team in handling customer inquiries and providing accurate information.
• Ensure smooth operations by coordinating with various teams and departments.
• Maintain and update customer records and databases accurately.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency.
• Collaborate with the CCE team to resolve complex customer issues.
• Provide regular reports and insights on customer interactions and trends.
• Train and mentor new team members on operational procedures.
• Ensure compliance with company policies and industry regulations.
• Stay updated with industry trends and best practices in customer service.

Qualifications

• A minimum of a bachelor's degree in Business Administration, Customer Service, or a related field.
• 2-3 years of experience in a customer service or operations role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using MS Office suite and customer relationship management (CRM) software.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and as part of a team, with a customer-centric approach.
• Willingness to learn and adapt to new technologies and processes.
• Excellent problem-solving skills and a proactive attitude.
• Flexibility to work in a dynamic and fast-paced environment.

Job Info

• Job Identification 268198
• Job Category Customer Support/Operations | BPM