Operations Executive

21K Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

21K Group is looking for an Operations Executive to ensure smooth day-to-day sales operations and to transform data into actionable business insights. You will build and maintain MIS reports, dashboards, and SOPs while supporting the sales team with accurate information.

The role requires coordinating with vendors, handling invoicing, and tracking incentives, with strong Excel and CRM proficiency. Bengaluru-based, day-to-day operations focus.

Qualifications

• Bachelor's degree in Commerce or Business field.
• Minimum 2 years MIS reporting or sales operations experience.
• Advanced MS Excel skills including pivot tables and VLOOKUP/XLOOKUP.
• CRM experience (Salesforce, Zoho) is a plus.
• Vendor coordination or procurement exposure is a plus.
• Strong analytical, data interpretation, and detail-oriented mindset.
• Good communication and negotiation with vendors, sales, finance, and management.
• Power BI / Google Data Studio knowledge is a plus.

Responsibilities

• Prepare and maintain daily/weekly/monthly MIS reports.
• Analyze sales data using Excel and CRM tools.
• Track performance against targets and report gaps.
• Coordinate order processing, invoicing, and follow-ups.
• Coordinate with vendors for orders, pricing, and issue resolution.
• Maintain vendor and customer databases.
• Support sales planning with territory and product insights.
• Draft and update SOPs for sales and operations.
• Assist in designing incentive/commission plans and payouts.
• Prepare dashboards and presentations for leadership.
• Ensure data accuracy and timely reporting across departments.
• Assist in forecasting, budgeting, and target setting.
• Coordinate with finance for reconciliations.
• Streamline reporting processes to reduce manual effort.

Skills

MIS reporting

Sales operations

Data analysis

Communication

Negotiation

Attention to detail

Multitasking

Vendor coordination

SOP documentation

Education

Bachelor's degree in Commerce/Business

Tools

Salesforce

Zoho CRM

Power BI

Google Data Studio

Excel

Job description

The Operations Executive will play a key role in ensuring smooth day-to-day Sales operations by driving coordination, structure, and execution. It is a detail-oriented MIS Executive with sales operations experience to manage sales data, generate reports, coordinate with vendors, and support the sales team with accurate, timely business insights and process documentation. The ideal candidate will bridge the gap between raw data and actionable sales strategy, ensuring smooth day-to-day sales operations.

KeyResponsibilities

• Prepare, maintain, and update daily/weekly/monthly MIS reports (sales performance, targets vs. achievements, pipeline, collections, etc.)
• Manage and analyze sales data using Excel/Google Sheets (pivot tables, VLOOKUP, dashboards) and CRM tools
• Track sales team performance against targets and highlight gaps to management
• Coordinate with sales team for order processing, invoicing, and follow-ups
• Coordinate with vendors for order placement, delivery timelines, rate negotiations, and issue resolution
• Maintain vendor records, agreements, and performance tracking
• Maintain and update customer/dealer/distributor databases
• Support sales planning by providing data-backed insights (territory performance, product-wise sales, etc.)
• Assist in drafting, documenting, and updating SOPs (Standard Operating Procedures) for sales and operational processes
• Support the design, calculation, and rollout of sales incentive/commission plans; track incentive payouts against performance
• Prepare dashboards and presentations for leadership review
• Ensure data accuracy, consistency, and timely reporting across departments
• Assist in sales forecasting, budgeting, and target-setting processes
• Coordinate with finance/accounts for reconciliation of sales figures, vendor payments, and outstanding collections
• Streamline and automate reporting processes to reduce manual effort

Required Skills & Qualifications

• Bachelor's degree in any discipline (Commerce/Business preferred)
• Minimum 2 years of experience in MIS reporting and/or sales operations
• Advanced proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, macros a plus)
• Experience with CRM software (Salesforce, Zoho, etc.) is a plus
• Prior exposure to vendor coordination or procurement support is a plus
• Basic understanding of SOP documentation and incentive/commission structures
• Strong analytical and data interpretation skills
• Good communication and negotiation skills to coordinate with vendors, sales, finance, and management teams
• High attention to detail and accuracy
• Ability to multitask and work under deadlines
• Working knowledge of Power BI/Google Data Studio is an added advantage