Operations Executive

CodeGama; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

CodeGama in Bengaluru is seeking an Operations Executive to monitor transactions, address client queries, and coordinate with internal teams and banking partners.

Ideal candidates are detail-oriented with banking/finance knowledge, strong Excel skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Strong eye for detail and accuracy in transaction processing.
• Excellent verbal and written English communication.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Monitor, verify, and approve transactions per process and compliance.
• Handle client queries regarding transaction status, delays, or issues.
• Coordinate with internal teams and banking partners for investigations and resolutions.
• Respond to clients professionally via email and other channels.
• Send regular transaction status updates and follow-ups to clients.
• Maintain Excel/MIS sheets for client queries and resolutions.
• Ensure issues are tracked, resolved, and documented.
• Escalate unresolved cases promptly to the respective teams.
• Maintain confidentiality and operational efficiency in daily activities.

Skills

Attention to detail

Communication

Multitasking

Time management

Education

Bachelor's degree in banking/finance or related field

Tools

MS Excel

Job description

We are looking for a detail-oriented and proactive Operations Executive to join our team.

The candidate will be responsible for monitoring transactions, handling client queries,

coordinating with internal teams, and ensuring smooth transaction processing and client

support.

Key Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance requirements
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
• Coordinate with internal teams and banking partners for transaction investigations and resolutions
• Respond to clients professionally through email and other communication channels
• Send regular transaction status updates and follow-up emails to clients
• Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions
• Ensure all client issues are tracked, resolved, and properly documented
• Escalate critical or unresolved cases to the respective teams promptly
• Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

• Freshers are welcome to apply
• Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance related field
• Good verbal and written communication skills in English
• Basic knowledge of banking, remittance, payment operations, or financial services preferred
• intermediary or Proficiency in MS Excel and basic computer applications
• Strong attention to detail and problem-solving skills
• Ability to manage multiple tasks and work in a fast-paced environment

Preferred skills

• Experience in customer support, banking operations, or payment processing is an added advantage
• Understanding of transaction monitoring and compliance processes preferred
• Good coordination and follow-up skills