Operations Executive

Digitide Solutions Limited; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Digitide Solutions Limited in Hyderabad is seeking an Operations Executive to manage the daily operations of the Customer Care department. You'll oversee the team, implement efficient processes, and maintain high standards to deliver seamless customer experiences.

The ideal candidate should hold a Bachelor's degree and have at least 2 years of experience in customer service or operations. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in a customer service or operations role.
• Strong problem-solving and analytical abilities.

Responsibilities

• Oversee and manage the daily operations of the Customer Care department.
• Train and mentor Customer Care Executives to improve their skills.
• Implement and maintain efficient operational processes.

Skills

Excellent communication

Problem-solving abilities

Interpersonal skills

Organizational skills

Time management

Education

Bachelor's degree in Business Administration or related field

Tools

Customer relationship management (CRM) software

Job description

Job Description

As an Operations Executive, you will play a vital role in managing and optimizing the day-to-day operations of our customer care department. You will work closely with the Customer Care Executives (CCEs) to enhance their performance and ensure a seamless customer experience. Your responsibilities will include training and guiding the CCEs, implementing efficient processes, and maintaining high-quality standards.

Responsibilities

• Oversee and manage the daily operations of the Customer Care department.
• Train and mentor Customer Care Executives to improve their skills and performance.
• Implement and maintain efficient operational processes and systems.
• Monitor and analyze customer feedback to identify areas of improvement.
• Collaborate with other departments to ensure a cohesive and effective customer journey.
• Ensure compliance with company policies and procedures.
• Handle escalations and complex customer inquiries.
• Maintain accurate records and generate reports on operational performance.
• Stay updated with industry trends and best practices in customer service.
• Provide regular feedback and performance evaluations to the CCE team.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in a customer service or operations role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) software.
• Familiarity with industry-specific tools and technologies is an asset.
• Excellent organizational and time management skills.
• Willingness to adapt to changing business needs and priorities.
• A customer‑centric approach and a passion for delivering exceptional service.

Job Info

• Job Identification 252704
• Job Category Customer Support/Operations | BPM