Operations Engineer

Niyukti Systems, Inc; Kolkata District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Niyukti Systems, Inc is seeking an Operations Engineer to join our Engineering Operations Team in Kolkata. You will automate operational processes, provide second-level product support, and develop integrations to meet internal and customer needs.

You will perform root-cause analysis, build tools to improve system functionality, and collaborate with multiple departments to enhance software value through scalable solutions.

Responsibilities

• Execute and automate operational processes
• Provide second-level support for the product
• Implement customer-requested integrations and automations
• Investigate and identify causes of technical issues escalated by Customer Support
• Perform root cause analysis for production issues and recommend improvements
• Develop software to automate operational procedures and meet internal stakeholder needs
• Design and develop software solutions for customer needs as part of Professional Services
• Monitor integrations and develop tools to automate report reconciliation and visualization

Job description

Were seeking an Operations Engineer to join our dynamic Engineering Operations Team.

In this role, youll be instrumental in automating operational processes, providing advanced product support, and crafting custom integrations to meet both internal and customer needs.

Your work will involve root cause analysis, developing tools to improve system functionality, and collaborating with various departments to enhance our softwares value. If youre a skilled software engineer with a passion for problem-solving and a drive to innovate, we invite you to apply.

Responsibilities

• Execute and automate operational processes
• Provide second-level support for the product
• Implement customer-requested integrations and automations
• Investigate and identify causes of technical issues escalated by Customer Support
• Perform root cause analysis for production issues and recommend improvements
• Develop software to automate operational procedures and meet internal stakeholder needs
• Design and develop software solutions for customer needs as part of Professional Services
• Monitor integrations and develop tools to automate report reconciliation and visualization