Operations Engineer

Accenture PLC; Bengaluru; On-site; INR 1,620,000 - 1,980,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking an Operations Engineer Lead to support and manage delivery for production systems and services per SLAs. Your day will involve collaborating with cross‑functional teams to ensure seamless operations, troubleshooting issues, and delivering efficient automation solutions using UAC and related tools.

You will monitor system health, analyze performance metrics, and drive incident resolution while aligning with ITIL practices and SOX/PCI controls in a 24x7

Qualifications

• 7-8 years of experience in enterprise workload automation, with hands-on Stonebranch UAC experience.
• 15 years of full-time education required.
• Minimum 3 years of experience with Stonebranch Universal Automation Center (UAC).

Responsibilities

• Own administration, configuration, and ongoing support of Stonebranch UAC in a 24x7 production environment.
• Design, implement, and optimize complex workflows, tasks, triggers, calendars, and variables to meet SLA and throughput requirements.
• Manage enterprise-scale batch workloads, including dynamic and dependent workflows.
• Lead onboarding, enhancement, and decommissioning of batch jobs with application and release management teams.
• Monitor execution, analyze failures and performance trends, and drive root cause analysis and permanent fixes.
• Configure alerts, notifications, and integrations with monitoring, ticketing, and reporting systems.
• Produce operational and SLA reports using UAC logs, task instance data, and historical execution metrics.
• Support audit and compliance activities (SOX/PCI), including documentation of scheduling activity, execution history, and change records.
• Participate in DR planning and testing, ensuring workflow recoverability and scheduling resiliency.
• Act as a senior escalation point for Priority 1 incidents and major incident calls.
• Provide technical leadership and mentoring to onshore/offshore operations teams.
• Maintain standards, runbooks, and automation best practices aligned with ITIL processes.

Skills

Batch Scheduling Tools & Techniques

Education

15 years full time education

Tools

Stonebranch UAC

Control-M

IBM Workload Automation

ActiveBatch

RunMyJobs

Job description

Project Role

Operations Engineer

Project Role Description

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills

Batch Scheduling Tools & Techniques

Good to have skills

NA

Minimum experience

Minimum 7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Operations Engineer Lead, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, troubleshooting issues, and implementing solutions to enhance system performance. You will engage in monitoring system health, analyzing performance metrics, and ensuring compliance with service level agreements, all while fostering a collaborative environment that encourages innovation and efficiency.

Roles & Responsibilities

• Own administration, configuration, and ongoing support of Stonebranch Universal Automation Center (UAC) in a 24x7 production environment.
• Design, implement, and optimize complex workflows, tasks, triggers, calendars, and variables to meet SLA and throughput requirements.
• Manage enterprise-scale batch workloads, including dynamic and dependent workflows.
• Lead onboarding, enhancement, and decommissioning of batch jobs in coordination with application and release management teams.
• Monitor execution, analyze failures and performance trends, and drive root cause analysis and permanent fixes.
• Configure alerts, notifications, and integrations with monitoring, ticketing, and reporting systems.
• Produce operational and SLA reports using UAC logs, task instance data, and historical execution metrics.
• Support audit and compliance activities (SOX/PCI), including documentation of scheduling activity, execution history, and change records.
• Participate in DR planning and testing, ensuring workflow recoverability and scheduling resiliency.
• Act as a senior escalation point for Priority 1 incidents and major incident calls.
• Provide technical leadership and mentoring to onshore/offshore operations teams.
• Maintain standards, runbooks, and automation best practices aligned with ITIL processes.

Professional & Technical Skills

• 7-8 years of experience in enterprise workload automation, with strong hands‑on expertise in Stonebranch UAC.
• Proven experience designing and supporting large, complex batch workflows in production environments.
• Strong troubleshooting skills across application, infrastructure, and automation layers.
• Experience with workload automation tools such as Control‑M, IBM Workload Automation, ActiveBatch, RunMyJobs, will be additional etc.
• Exposure to BMC Helix integration is highly desirable.
• Experience in 24x7 operations, on‑call rotations, and major incident management.
• Strong documentation, communication, and stakeholder coordination skills.
• Relevant technical or ITIL certifications preferred.

Additional Information

• The candidate should have minimum 3 years of experience in Stonebranch Universal Automation Center (UAC)
• This position is based at our Bengaluru office.
• A 15 years full time education is required. 15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.