Senior Systems Reliability Engineer

Levi Strauss (India) Private Limited; Bengaluru; On-site; INR 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Preventive health check-up for you & a

OPD coverage

Best in class leave plan including pAt

Counselling sessions

Exclusive discount vouchers on Levi's

Job summary

Levi Strauss (India) Private Limited is seeking an Engineer III, Systems Reliability Engineering to lead daily production support for enterprise job scheduling. You will act as the senior technical authority in India, guiding incident response, knowledge management, and continuous improvement across the scheduling environment.

You will collaborate with application, infrastructure, and business teams, manage calendars and dependencies, and mentor India-based scheduling engineers to elevate

Qualifications

• 4+ years in IT production support or site reliability engineering with leadership experience.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Experience with enterprise workload automation and scheduling platforms.
• Knowledge of ITSM practices and incident management.

Responsibilities

• Provide end-to-end production support for workload automation services.
• Lead incident triage, root cause analysis and post-incident reviews.
• Mentor India-based scheduling engineers and enforce operational maturity.
• Coordinate with application and infrastructure teams on calendars and change windows.

Skills

Leadership

Incident management

Cross-functional collaboration

Communication

Education

Bachelor's degree in Computer Science/Engineering

Tools

HCL Workload Automation

TWS

Control-M

Job description

Engineer III, Systems Reliability Engineering

As an Engineer III, Systems Reliability Engineering, you will lead daily production support and operations for enterprise job scheduling and workload automation platforms. You will be the senior technical authority for scheduling support in India, partnering with application, infrastructure, and business teams to ensure batch jobs run reliably and downstream processes are completed. Reporting to the Operations Lead, Foundations / Job Scheduling (LATAM), you will guide operational excellence, knowledge management, mentoring, and continuous improvement across the scheduling environment.

About the Job

Provide end-to-end production support for HCL Workload Automation, GSCI, Velocity, and related workload automation services, including incident triage, root cause analysis, and issue resolution. Lead incident response, post-incident reviews, and problem management activities for failed, delayed, or stalled batch processes while coordinating with upstream and downstream application teams. Guide knowledge management through the creation and maintenance of operational plans, support documentation, runbooks, and standard operating procedures. Provide daily technical leadership and mentoring to India-based scheduling engineers while supporting capability development and operational maturity. Partner with application, infrastructure, and business teams to manage scheduling calendars, dependencies, change windows, reliability improvements, and ITSM process maturity.

About You

4+ years of experience in IT production support, application operations, infrastructure operations, batch processing, or Site Reliability Engineering, including leadership experience.

Bachelor’s degree in Computer Science, Engineering, or a related field.

Experience supporting enterprise workload automation and job scheduling platforms such as HCL Workload Automation, TWS, Control-M, or similar technologies.

Experience with job dependency mapping, scheduling calendars, cross-application workload orchestration, and upstream and downstream impact analysis.

Knowledge of ITSM practices, incident and problem management, observability tools, and the ability to communicate technical issues and business impacts effectively.

Benefits

• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi's products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information.

We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Location: Bengaluru, India

FULL TIME/PART TIME Full time

Experience Level Senior Level