Engineer II, Systems Reliability Engineering

levistraussandco; India; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Levi Strauss & Co in Bengaluru, India is seeking an Engineer II, Systems Reliability Engineering, to own day-to-day production support for enterprise job scheduling platforms and to act as the senior technical authority for scheduling in India. You will partner with application, infrastructure, and business teams to ensure batch jobs run reliably and downstream processes complete on time.

You will lead incident response, post-incident reviews, and problem management while mentoring India-based

Qualifications

• 4+ years in IT production support, application or infrastructure operations, or SRE.
• Experience leading or supervising teams and incident response.
• Knowledge of ITSM practices and uptime/availability focus.

Responsibilities

• Provide end-to-end production support for workload automation platforms.
• Lead incident response, RCAs, and problem management for failed batch jobs.
• Develop and maintain operational playbooks and runbooks.
• Mentor India-based scheduling engineers and drive maturity improvements.

Skills

Leadership

Incident management

Communication

Cross-team collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

HCL Workload Automation

TWS

Control-M

Job description

Introduction

As an Engineer II, Systems Reliability Engineering, you will lead day-to-day production support and operations for enterprise job scheduling and workload automation platforms. You will serve as the senior technical authority for scheduling support in India, partnering with application, infrastructure, and business teams to ensure batch jobs run reliably and downstream processes are completed on time. Reporting to the Operations Lead, Foundations / Job Scheduling (LATAM), you will drive operational excellence, knowledge management, mentoring, and continuous improvement across the scheduling environment.

About the Job

• Provide end-to-end production support for HCL Workload Automation, GSCI, Velocity, and related workload automation services, including incident triage, root cause analysis, and issue resolution.
• Lead incident response, post-incident reviews, and problem management activities for failed, delayed, or stalled batch processes while coordinating with upstream and downstream application teams.
• Drive knowledge management through the creation and maintenance of operational playbooks, support documentation, runbooks, and standard operating procedures.
• Provide day-to-day technical leadership and mentoring to India-based scheduling engineers while supporting capability development and operational maturity.
• Partner with application, infrastructure, and business teams to manage scheduling calendars, dependencies, change windows, reliability improvements, and ITSM process maturity.

About You

• 4+ years of experience in IT production support, application operations, infrastructure operations, batch processing, or Site Reliability Engineering, including leadership or supervisory experience.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience supporting enterprise workload automation and job scheduling platforms such as HCL Workload Automation, TWS, Control-M, or similar technologies.
• Strong understanding of job dependency mapping, scheduling calendars, cross-application workload orchestration, and upstream and downstream impact analysis.
• Knowledge of ITSM practices, incident and problem management, observability tools, and the ability to communicate technical issues and business impacts effectively.

LOCATION

Bengaluru, India

FULL TIME/PART TIME

Full time