Data Center Operations Analyst-Mainframe Operations

Ensono; Pune District, Chennai District, Bengaluru; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Ensono is seeking a Mainframe Operations professional to join the OPS team in a client-focused role. You will handle system and batch processing, monitor ABENDs, perform IPL activities, and coordinate with clients and internal teams to ensure high availability of critical mainframe infrastructure.

You will work in a 24x7 environment supporting mission-critical workloads, with exposure to MVS, CICS, VTAM, JCL, and ITIL processes.

Qualifications

• 3–5 years of experience in Mainframe Operations.
• Strong knowledge on Batch monitoring, Console Operations, Ad hoc job Scheduling and IPL Activities.
• Extensively worked on OPC/TWS tool for Production / Batch Monitoring.
• Strong knowledge in Console Operations and complex Sysplex environments.
• 2nd Level support for System, online monitoring, ABEND recovery and restarts.
• Knowledge of MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF.
• Understanding of JCL structure and changes per instructions from developers.
• Familiar with ITIL processes (Incident/Problem/Change).
• Willing to work in 24x7 environments.

Responsabilités

• Deliver client-focused support in a shared/dedicated Mainframe environment.
• Interact with internal and external customers on system and batch requests and issues.
• Monitor systems, ABENDs, and batch processing; manage restarts and recoveries.
• Provide client reporting on batch processing and SLA adherence.
• Escalate issues appropriately and coordinate with cross-functional teams.

Connaissances

Mainframe Operations

Batch Monitoring

Console Operations

OPC/TWS Scheduling

JES2

TSO

CICS

ITIL processes

24x7 Support

MVS

IPL Activities

Outils

OPC/TWS

JES2

TSO

Description du poste

Role & responsibilities

Job Summary:

Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service.

Supporting Mission Critical infrastructure for Ensonos clients, delivering a responsive and exceptional support service you’ll resolve complex technical client incidents and problems. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

This position is part of a team providing Mainframe Operations support for system and customer batch processing. System and online monitoring, batch ABEND & recovery and system restarts. Individual will be responsible for interacting with the internal and external customers directly in relation to system and batch related requests, problems, and natural processing on the Mainframe platform.

Job Responsibility

• Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies. In addition to our online training portal - ‘Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.

Mandatory Skills

• Minimum 3- 5 years of experience in Mainframe Operations.
• Candidates should possess strong knowledge on Mainframe Operations; Batch monitoring, Console Operations, Ad hoc job Scheduling and IPL Activities.
• Extensively worked on any of the Scheduling OPC/TWS tool for Production / Batch Monitoring.
• Strong knowledge in Console Operations and should worked in complex Sysplex environment.
• Able to provide 2nd Level support for System and online monitoring, batch ABEND & recovery and system restarts.
• Strong knowledge on MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF.
• Able to understand the JCL structure and do necessary changes per instructions from application programmer.
• Sound knowledge on all ITIL process, Problem/Incident/Change.
• Ready to work in 24x7 environments.

To operate effectively as an operations Technician:

• Check each system for outstanding messages and or batch abends on a regular basis.
• Scan batch output to find actual cause of failure.
• Push critical batch in order to meet SLA’s
• Able to understand and perform customers documented procedures.
• Able Identify task or issues that can be improvedand send ticket to correct team.
• Able to determine quickly the severity of a problem and make appropriate escalations.
• Run ClientBatch Schedules
• Triage for job errors and user situations
• Monitor Batch / Monitor Systems / Monitor alerts
• Start and Stop Subsystems (JES, IMS, DB2)
• Create and/or manage Incident & Request tickets
• Provide client reporting (Batch)
• Ad hoc job Scheduling
• Printing Support / Schedule restores / Project work
• Break-fix support / Application Startup/Shutdown

Soft Skills

• Excellent oral / written communication, interpersonal and time-management skills.
  Ability to work in a flexible, team-oriented and constantly changing environment.
  Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
  Ability to support and help the senior team members in correction of production incidents.
  Good technical writing and documentation skills and willingness to adequately document all work performed.

Shift Timing:

24*7 Support(Rotational Shifts)

Preferred candidate profile

Perks and benefits